United Cuts Lounge Perks And Hikes Price To $1,400—So The $695 Card Becomes The ‘Much Better’ Deal

I receive compensation for content and many links on this blog. Citibank is an advertising partner of this site, as is American Express, Chase, Barclays and Capital One. Any opinions expressed in this post are my own, and have not been reviewed, approved, or endorsed by my advertising partners. I do not write about all credit cards that are available -- instead focusing on miles, points, and cash back (and currencies that can be converted into the same). Terms apply to the offers and benefits listed on this page.


United Airlines is taking a page from Delta with club lounge access restrictions, and together with Chase they’re taking a page from American Express with changes to their co-brand card portfolio. But I think they’re doing it a little bit more thoughtfully.

  • Current United Club membership – with guests and access to Star Alliance lounges – becomes a lot more expensive. The basic membership is going to be more restrictive.

  • The difference between buying membership directly and getting it with a great card widens. They’re making the premium credit card relatively more attractive.

  • Meanwhile, the portfolio of Chase United credit cards is getting more expensive – raising annual fees – while adding benefits. This becomes more of the American Express ‘coupon book’ model where merchant-funded offers are used to justify the fee.

This is basically what I told you was coming back in August.


United Club, Washington National Airport

Changes To United Club Membership

The price of the basic United Club membership is going up from $650 to $750. Platinum and 1K members no longer receive a discount, so for 1Ks the price goes from $550 to $750.

And you won’t even get as much as you used to for this higher price. This is the price for the individual member’s access only with no guests. Members can bring guests in for $59 apiece. This individual membership will also no longer come with Star Alliance partner lounge access. So, higher price, less value. Clearly, not a good deal. And that’s by design.


Turkish Airlines Lounge, Washington Dulles

Meanwhile, they’re introducing a new All Access Membership that includes two guests and still has access to most Star Alliance partner lounges. That’s a whopping $1,400 per year but still offers discounts for Platinums and above.

  • Platinum: $1,300
  • 1K: $1,200
  • Global Services: $1,000 (I’d note that American Airlines gives its ConciergeKey members complimentary Admirals Club membership, as well as access to Flagship business lounges when flying domestically)

A 1K goes from $550 to $1,200 to keep the benefits they have currently. Wow. These new prices kick in with membership renewal for existing members, and are in effect immediately for new members.

Guest passes can only be used within 3 hours of scheduled departure of the first flight in their itinerary for the day, and ‘Club Fly’ grab and go’s (Denver, Houston) won’t accept one-time passes.

Thankfully, since United has reneged on some of the benefits of lifetime club memberships in the past, lifetime members will be treated as All Access.


United Club, Chicago O’Hare

Obviously They Want You To Take The Credit Card Instead

Chase and United want you to get your lounge access via credit card. They Club Infinite and Club Business cards include access, as well as the legacy Continental premium cards (Presidential Plus and Presidential Plus business).

These cards still come with guest access – one guest and dependents under 18 (note that the age has been reduced from 21 to 18). They won’t come with access to Star Alliance partner lounges, however:

  • Gold status members with the card receive ‘All Access’ which allows partner lounges and two guests (in lieu of 1 guest + dependents)
  • Spending $50,000 in purchases on the card in a calendar year provides ‘All Access’ as well.

So there’s now an incentive for less frequent guests to not just get the card, but also to use it. For current cardmembers, changes go into effect with card renewals starting August 1.

Of course, the annual fee is going up – from $450 for the business card, $525 for the consumer card – to $695. These come with new benefits to help ‘justify’ the higher fee as well, but it’s clearly cheaper than buying an individual membership and gives better benefits. In fact, United Gold elites and higher get the full benefits they have today for this $695 annual fee rather than $1,000 to $1,400.


United Club, Austin

How Does This Compare?

This was always going to happen. United hasn’t raised price in nearly six years. And Delta has gone farther, limiting visits to lounges via credit card without hitting an even higher spend target.

It does make American Airlines look better by comparison – they raised their prices more modestly (both on membership and card annual fees) back in July, so they probably aren’t due to do it again for awhile. American’s food isn’t as robust as United’s, which in turn isn’t as robust as Delta’s, but membership is still cheaper.

Customers are going to pay more – to United, or United and Chase – if they want continued lounge access. However, the card becomes even more the ‘better deal’ than before. I just wish that when asking so muhc more from customers United was giving customers more, though there are a slate of additional benefits I’ll cover separately for the United Club cards that justify their higher fees.

Information about the United premium consumer and small business cards that include club lounge access was collected independently by View From The Wing, and neither reviewed nor approved by their issuer.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

More articles by Gary Leff »

Editorial note: any opinions, analyses, reviews or recommendations expressed in this article are those of the author’s alone, and have not been reviewed, approved or otherwise endorsed by any card issuer. Comments made in response to this post are not provided or commissioned nor have they been reviewed, approved, or otherwise endorsed by any bank. It is not the responsibility of advertisers Citibank, Chase, American Express, Barclays, Capital One or any other advertiser to ensure that questions are answered, either. Terms and limitations apply to all offers.

Comments

  1. ‘Much better’ sure is relative when the prior ‘status quo’ was just $525 annual fee for the Chase United Club card, and you could bring guests; whereas, this new plan just screws us all, either way, which is not surprising, so much, because, well, *gestures broadly* this is how it is these days… and we’re clearly not fighting back with our votes or our wallets just yet. *sigh*

    Gary is correct. American has kept things more ‘reasonable’ …for now. $595 for it’s Citi AA Exec card with lounge access and guests is now better than United or Delta’s cards, higher AFs and more restrictive. Bah. Don’t worry, AA will disappoint us again shortly. Give them a moment!

  2. @Gary – thank you for clarifying –my “Lifetime” United Club membership still gives me access with a guest or two – and at *A lounges elsewhere. Until it doesn’t (the fingers crossed rule).

  3. GS already had what was, in effect, “individual membership” to begin with. E.g., member access only, no guests. They are already *G so that does not change for partner lounges. As far as I know, GS will still receive individual United Club membership.

  4. With all access, is that 2 guests including dependents or does that include 1 adult and 1 child and if you have a family a four one child could not come in?

  5. Employee here … it needs to be done as clubs are overcrowded .. only thing that is really disheartening is that you lose other airline lounges with the club card if you are not gold or higher

  6. GS already gets access for themselves, and all the partner lounges with *G membership. Hard to imagine spending $1k to bring 2 guests, but I guess maybe some people’s employers will pay it and United is happy to give a path to take their money.

  7. Gary, I have the United Explorer card. If I have a connecting flight, can I use the complimentary one-time pass (or buy a one-time pass) only for that connection, even if I don’t use it for my first departing flight? And what if that connection is more than three hours? Thanks, Barb

  8. @gary – any information on the what the plans/fees will be for legacy Presidential Plus card holders ?

  9. Thank god. These lounges are often useless or worse than not using due to crowds.

  10. I did just notice that the Amex Plat now allows you to use the LH Senator Lounge rather than the Business lounge when flying LH business class, at least at some airports. So having an Amex Plat with PP helps fill in some holes.

  11. What about lifetime memberships. No mention of any terms changes. We already lost
    flying any carrier to have ascces.

  12. In San Francisco the United Club by gate 60 (sorry, gate E1) has always been far too crowded. The United Club near gate 80 (sorry, F-something) has had more room.

    United has a little club in Seattle, matching the small amount of service in what used to be a United hub of sorts decades ago. And no club in Miami.

Leave a Reply

Your email address will not be published. Required fields are marked *