United Passenger’s Single Punch Knock Out Of Dulles Airport Gate Agent Caught On Video—Now Faces 10 Years Behind Bars

On March 13, 2025, Christopher Crittenden tried to board a United Airlines flight at Washington Dulles airport’s gate D12 – after being informed his flight was delayed.

The gate agent — after offering an apology — refused entry. Crittenden burst into expletives, approached the agent while the inbound aircraft was deplaning, and swung a punch, knocking him unconscious and causing head and shoulder contusions. The agent required follow‑up dental care. Crittenden then attempted a second punch, which another agent avoided.

Security footage and video posted to social media captured the knockout blow.

Crittenden was arrested that evening. United Airlines banned him. According to the U.S. Attorney’s Office Eastern District of Virginia he was intoxicated.

On July 10, Crittenden pleaded guilty in federal court to one felony, admitting punching the agent, rendering him unconscious, and attempting to strike another. He’ll face sentencing on October 9, 2025. While prosecutors recommend the low end of sentencing guidelines as part of the plea, he still faces up to ten years behind bars.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. About time. Why do people think its okay to assault agents? We’re just trying to do our jobs.

    Over the years I had things thrown at me, fists raised at me, I was grabbed so hard it left bruises, and tons of other minor abuses. Back then, we were expected to ignore it. The customer had all the rights.

    That’s the big reason I, at 52 years old, went back to the ramp. No drama, no abuse, I just did my job and went home.

  2. @Walter Barry — Ah, yes, the attire, not the assault, is the REAL problem here. Good one, as always…

  3. I don’t need a long sentence here. So long as “the guy in the White House who loves to pardon those who shouldn’t be pardoned” doesn’t pardon the jerk, the felony conviction has all sorts of “fun” side effects. No gun ownership, loss of vote, banned from entering a number of countries. If they add a few years of no-fly listing, all the better. Plus, I’d like to see him sentenced to a long sentence, with some or all suspended on the condition he doesn’t reoffend.

  4. You just ruined your life with that one punch, dumbass…….just like the Will Smith Slap.

  5. @This comes to mind — Good point; if I were his lawyer, I’d be throwin’ on that ‘red’ hat for him, beggin’ for that pardon. You know, because our laws mean next to nothing anymore. It’s like the ‘born-agains,’ who abuse the idea of salvation, citing ‘so long as you believe,’ 3:16, etc., then they proceed to commit horrible sins, thinking all will be ‘well’ in the end. Yeah, we gotta seek justice in this life, because there’s probably not be a next one to take care of things…

  6. Another reason to shut down all drinking at the airport. Yes, some will come already intoxicated, but the number of these incidents will go down.

    Another report said that his original flight had been canceled and a second flight he could have taken was full so he was booked on a third flight. Inappropriate response after frustrating circumstances. I wonder if he was lied to since lying to passengers is common in the airline industry.

  7. @jns — I recall you and a few others here are ‘prohibition’-leaning, yet that’s not really the solution. Folks have to take responsibility for themselves. Your second comment exemplifies that well; we’ve all had frustrating delays and cancellations over the years. How we handle it is on us. Back-up plans, insurance, ‘rolling with the punches’ (too soon?) I’ve said before, I keep spare points in case I need to make last-minute arrangements with an alternative carrier, or cancel that backup, get reissued, etc. It’s healthy to prepare for worse cases, still hope for the best.

  8. I’m with Linda here. The only reason no one ever grabbed me or tried to punch me at the gate is that I’m built like a linebacker. Other than that, I’ve had people spit at me, throw things, blow snot at me, etc. I don’t miss that part of my airline career.

  9. Where are all the puzzle solvers today? Interesting there is not a comment about race.

  10. @Lisa Johnson — Walter is one of our ‘resident bigots.’ Thankfully, Gary allows for actual discourse here, for better and worse. So, there’s bound to be some unsavory ideas exchanged in the process (occasionally, outright animus, which is not ‘great’). It’s still better than censorship (or a lack of comments, like those shills over at TPG who disabled them years back.) Good luck out there!

  11. @1990 – this is why I used to wear a breakaway lanyard – when I was working @ ORD gates, I got pulled across the counter a few times from irate/angry customers by my lanyard.

    I still don’t understand how all these airlines keep airports staffed – outsourced vendors pay SO little, don’t really get any good flight benefits, and get yelled at. all. day. long. At least back in the 90s and early 2000s when it was all mainline-online employees, we had the perks of working directly for the airline and enjoying those flight benef, err privileges.

  12. @haolenate — Gosh. Glad you made it out (alive).

    It would be easy to suggest it’s only the aviation industry that’s seen this degradation over time, but it’s really widespread, systemic, many industries, at least in the USA.

    While not perfect, the Canadians, Australians, Kiwis, and Europeans seem to at least understand that universal healthcare is a right, not a dagger to be held over workers heads. Oh, and that other social safety net programs, like paid-leave, pensions, etc., are actually good for the society as a whole, you know, bottom-up, not top-down.

    Just wait, the brigade of billionaire-bootlickers will soon be here to trash my position… in 3, 2, 1…

  13. Of course, we can assume that -“So long as “the guy in the White House who loves to pardon those who shouldn’t be pardoned”- is a reference to every president over the past 50-plus years. Or are you suggesting this practice is unique to the current resident?

  14. Mike P, you would be quite incorrect to make that assumption.
    Many undeserved and “oddly” motivated pardons have been issued in the past but the volume and types of crimes, the lucrative, undeserved, blatant and corrupt self serving pardons recently issued are in a completely different league. Even a myopic supporter could see it. JMO.

  15. If the guy is actually sentenced to prison this situation and the penalty should be clearly and widely publicized at all airports (e.g. large posters near gates and airline check in counters).

  16. If he doesn’t do jail I hope his fat nasty self has to drive everywhere.!

  17. For all those ignoramuses that like to blame Trump for everything! Good grief this guy has nothing to do with J6 pardons or Biden’s criminal pardons! Democrats are actually probably to blame, with their ideology of undeserved privilege! Lol! Talk about something having absolutely nothing to do with anything!!!! This white guy was drunk and had a nasty temper he chose not to control….kinds like Antifa!

  18. While I understand the “people should take accountability for themselves” sentiment of many when it comes to alcohol consumption at airports. The issue goes beyond accountability and has implications on air travel safety. I’m sure that most flight attendants and airline employees would agree. I also think that anyone who causes enough of a disruption on a plane or at an airport that requires law enforcement involvement should be permanently banned from flying.

  19. Ok. The punch-throwing jerk was just that; a jerk that deserves whatever comeuppance he’s dealt. I find it very distressing, though, that none of this thread, or the article, mention the 800000 ton gorilla: That US airlines are criminally inept, and never fail to screw over paying passengers every chance they get. Throw the double digit IQ thugs of the TSA into the mix and it’s astounding how many still willingly put up with this criminal (and UNCONSTITUTIONAL) abuse!

  20. @Mike P. I thought Biden’s pardon of his son and Trump’s pardons on 6Janners, the corrupt sheriff, and the reality stars we’re all over the top. It does seem that Trump, the sequel, seems more aggressive than Trump I or previous presidents, but I freely admit thus could be an availability bias. Do you have sources on this? I hate to spread less-than-accurate observations.

  21. Gee…I noted by one person that “healthcare is a right”. If that person is a citizen of the United States, then please show me where, in the United States Constitution and the Bill Of Rights where it says that? While I agree that people should be able to get affordable healthcare (to include some specific procedures only available to a specific gender) the 10th Amendment states the following: “The powers not delegated to the United States by the Constitution, nor prohibited by it to the States, are reserved to the States respectively, or to the people.” Healthcare is NOT “delegated to the United States by the Constitution” and that is why some procedures have been “reserved to the States or to the people.” If you want healthcare as a law…then vote for it in your respective state. Thus all of the handwringing and rhetoric in the news is done by those who have NOT READ nor understand the law of the land…not the law of man. “Ignorance can be educated, but stupidity lasts forever” is often attributed to the Greek playwright Aristophanes

  22. @George Corrigan. You know zero about the heresy delay and reschedule if the case but chose an attack that seriously injured an employee to victim blame.. You. And Red Hat. Are the problem . We see you. We sit beside you. And some have the risk of serving you. Incredible.

  23. As a working FA, I would like to see greater punishment administered – we need to shut this behavior down NOW, with this as a prime example. Air travel ban for life, loss of travel on any public conveyance(train, bus, etc.) for five to ten years, $50,000-100,000 fine and jail time. I don’t need to be dealing with this mentality at 30,000 feet; let him remain earthbound forever, try an Uber from DC to Houston. United was correct in banning him immediately, and I hope that the gate agent sues him into oblivion. Intoxication can no longer be an excuse for a bad day – I hope this knucklehead and those like him have a lot of them in the future.

  24. This guy is an entitled boomer. It’s not about universal healthcare for him. He got his and is entitled to more for who he is.

  25. @jake — I’ll assume you’re referring @Win Whitmire on the ‘entitled boomer’ comment, because earlier Win ‘went off’ on my initial statement that (certain other developed Western countries understand that) ‘healthcare is a right’ (and have legislated ‘universal healthcare’ programs, while the USA has not, which I find to be a shame, and a real-life horror for many of our people who need care.) I agree, jake, that folks like Win probably ‘got theirs’ already, and are now advocating to ‘pull the ladder up behind them,’ though, I resist the urge to make this about ‘generational warfare,’ as there are ample so-called ‘boomers’ that ‘get it’ and know that ideas like ‘Medicare for All’ would be better than letting people die preventable deaths. Really, this is a class war, and the poor and less fortunate continue to get divided and conquered by the super rich. Anyway, good luck out there.

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