‘Upgraded’ to Pay More? Marriott’s Bait-and-Switch Ruins Titanium Member’s Date Night [Roundup]

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. The JW at Marco Island is known for doing this. Their hotel within a hotel (Sirene) is always undersold and they use it as load management.

    I got the same speech and when I refused the extra fee they said well we will move you over to Sirene but you don’t get the meal credit. I said fine.

  2. I don’t go into sit down restaurants often, but when I do, I expect them to be honest. I can calculate 15% or 20% in my head and usually do it on the cost including tax. If I saw this at a restaurant, I would never go back to that restaurant and I would warn my friends. As this is the internet and a lot of suspicious things show up on it, I wouldn’t take an internet source at face value but I would check out my bill before paying the check at this restaurant chain.

  3. PF Changs (and others) calculating suggested tips based on the amount of each item’s individual normal price when you order a “deal” or use a coupon is nothing new.

  4. JW beach resort is different from JW hotels; resort fees and no lounges. I have become more careful when I book a hotel ever since.

  5. What was discounted, what deal was used, or what coupon was used?

    None appear on the receipt.

  6. I have spend more than my fair share of time at homes in Foxhall even back when planes were noisier than they are now. The noise from DCA flights has been nowhere as bad around there as the LGA plane noise in Forest Hills and Flushing in Queens. It was a bit worse than CPH plane noise in coastal southern Sweden, but not miserably so. But that area of DC from Tenleytown to Foxhall to Georgetown has always had a few “super-complainers” that really were nosy busybodies.

    FWIW, I always found the plane noise a bit worse in Rosslyn (across the Potomac) than in Foxhall. That is when walking, running and biking around the area.

    All said, noise pollution does seem to be bad for the health. So wanting quieter planes and quieter airports is somewhere in the same direction as wanting clean water to drink, cook and bathe in, medicine that doesn’t include an unnecessary carcinogen like benzene, and food supplies that are properly labeled per local government standards and sourced from places with better environmental standards than average.

  7. @YourMajesty: the itemized receipt shows “Chefs Feast for 2” at 38.98, five items at 0.00, plus two 1.00 surcharges. The suggested tip is based off the normal prices of those five items shown as 0.00

  8. The Ritz Carlton Rancho Mirage did the same to me last year. I used points for three nights. I’m Titanium so they auto upgraded me at check-in. Upon check-out, I had upgrade charges on my room bill.

  9. @JS there is a difference if someone comes in, orders food based on regular menu prices then applies a coupon or voucher to the check. If the restaurant is offering a combo, deal, or prixe fixe price, then that BECOMES the price of the entree.

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