US Airlines Mandate Shared Hotel Rooms for Trainee Flight Attendants—One Major Carrier Sets a Higher Standard [Roundup]

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. Oof, Gary, your post was indeed anti-union (calling into question why Union’s FA’s union didn’t flight for trainees to have their own rooms like American).

    It all goes back to who are the actual ‘customers’—if it’s passengers, then so that they receive a better onboard experience, please pay the flight attendants more, provide them better training, support, and benefits, including individual hotel rooms during training; however, if the ‘customers’ are actually the ‘shareholders,’ then sure, by all means outright fleece the workers and the passengers as much as you can, so that ‘daddy’ can take home a juicier ‘return in investment’—‘profits over people,’ yet again. So much for ‘stakeholders’—majority shareholders run this country, not ‘the people.’ Sad.

  2. @1990 – shareholders should be the primary consideration of public companies and they have a fiduciary responsibility to that effect. Sometimes things align where shareholders, employees, customers and any other stakeholder can all be treated well but primary consideration should always go to shareholders. Sorry but that is the basis of our capitalist system. Buy stock and benefit. That is the best approach (although airline stocks are typically a horrible investment)

  3. @AC — Finally, an answer. So, only shareholders matter, and let’s be further honest, only majority shareholders with actual influence.

    In that case, someone should remind us silly passengers to stop worrying about the quality of service, and to stop bothering with ‘loyalty’ programs, because we are not the actual customers—we are mere cargo, and should STFU!

  4. Musk wants to take over ATC. That’s the guy who moved to Texas because he knew he expected to blow up and crash more things.

  5. Having EEs share personal space is just asking for lawsuits. It just takes one weirdo for a big settlement.

  6. @GUWonder — Yeah, it sure would be concerning for anyone who flies or happens to live/work/exist under any flight paths. Oh well. Gotta move fast and break things, because something-something, it’s not failure, it’s just 10,000 ways that didn’t work, and people died, but who cares. He’s a genius! The Edison of our times! *awkward arm gesture twice* /s

  7. I’m actually amazed that Saks is still in business. I tend to pop into one of their stores twice a year to buy a $50 gift card with my Platinum card credit, that I then sell to CardCash. I know people like to feel special, but the Saks merchandise always looks ridiculous and massively overpriced to me. This time, in their Boca store, I stopped in to use the restroom, and it was in an abysmal state. Each year, I get a lower payout from CardCash for my gift card, which suggest to me the trajectory of Sak’s business.

  8. I’m not sure why sharing rooms during training is a big deal. When I went for customer service training, there were three of us in a room. It was large, with plenty of bathroom space. We didn’t give it a second thought.

  9. Flight attendants have shared rooms in training (as do just about all customer service agents, and many others) since the 1940s. When airlines had their own training centers, even TWA and Braniff, they shared rooms and had common living areas. American is probably the only difference because they have their own hotel.

    Most will allow a flight attendant to have their own room in training if they pay a supplement. Or if there are gender mis-matches.

  10. When I was in the Army we had 20 people sharing one big room. @ 1990. I know you are just baiting people. Management’s job is to get a return for shareholders (the owners). Otherwise no one invests. And I, for one, have no trust in corporate managers as do-gooders. It is the union’s job to represent the workers. And workers can vote with their feet, as can customers, provided we avoid regulatory capture and shared oligarchy.

  11. I wish all human passengers were as well-mannered as that dalmatian appears to be.

    (Queue the dog haters )

  12. @jack the lad — Were we discussing the army? You’re comparing apples to oranges, sir. Thank you for at least admitting that ‘regulatory capture’ and the ‘oligarchy’ may actually exist. I feel like many here conveniently ignore that reality—no, it’s not unsustainable yet, but if things digress further, nearly all of us are gonna be a lot poorer and disempowered, fast. Like, if you don’t have tens or hundreds of millions of dollars, you aren’t in the club, fellas.

  13. Why ANY company in this day and age encourages or demands that employees share a room to save money absolutely boggles my mind. It’s an enormous lawsuit waiting to happen.

  14. Lol- reminded me of when I interviewed at Walmart.com for a senior management position. I was told, you’ll have to fly to Bentonville every month or two, and there’s good news and bad news. The good news is there’s usually a company plane going between the two sites, so you get to fly private. The bad news is we’ll be sharing rooms when we get there…

  15. Actually Gary the Largest domestic carrier in the U.S. (Southwest) does NOT require trainees to have roommates while in training.

  16. I can’t say when American switched to single rooms, but from starting up, until somewhere in the early 2000’s or possibly later,rooms were shared at the flight academy..

  17. When I trained to become a FA for Skywest in Salt Lake City, I had two other roommates., fortunately I had a room in the suite by myself and we had a common area and kitchen. During, my yearly recertification in Salt Lake thereafter, I had my own room. So, it’s not uncommon to have roommates while in training.

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