Comments

1. The hotel workers in Hawaii authorized a strike ? So , are the hotels Not passing the extra fees and service charges down to the employees ? ( What a surprise ! )

2. And they wonder why Hawaii is an awful value for the quality of the tourism product. Hotel workers in Waikiki at many of these same hotels, especially the Marriott properties, went on strike just a couple of years ago. I want to say right before the pandemic but I may be off by a year.

3. From Hawaii News Now:

   [i]Members said that after months of negotiations, they are tired of being ignored by the offshore hotel owners and mainland operators.

   Workers are asking for raises that keep up with inflation, Hawaii’s high cost of living, safe workloads, and proper staffing.

   …

   The union said workers have not gotten a raise in two years to meet rising inflation and want better staffing conditions.

   “I am ready to strike for wages that allow me to take care of my family and proper staffing that allows me to take care of guests,” Rachel Santos, a hostess at the Moana Surfrider said.

   “I love my job, and I love my family, so I’ll do whatever it takes to protect them both.”[/i]

   Hawaii is so hostile to “outsiders” and yet the entire economy is based off outsiders. It’s truly remarkable.

   As for wages, I haven’t had a wage increase in five years. These employees were literally just on a strike a few years ago. They got everything they wanted as I recall. They should be complaining about Hawaii’s one-party state government. Almost all of the problems in Hawaii are caused by the state government. The feds contribute partly through the Jones Act.

4. I’m glad that LAX is my local airport so I don’t have connection problems when travelling to Southeast Asia (flying only on Asian carriers since Northwest Airlines was taken over). I have never had luggage problems except with TSA and only had delayed or canceled flights with USA airlines.

5. It clearly sounds like things over in Hawaii need to seriously change for the better because if they don’t, then a lot of hotel businesses & other businesses that may be screwing over their workers could find themselves in dire straights. In some ways I think any business or businesses that screw over their workers deserves to suffer Big time !

6. Hawaii hotel workers are constantly on strike! This has gotten very old. It’s partly a result of the tremendous post-COVID surge in tourism.

7. FNT you know nothing of Hawaii. Your ideas you profess here are ill informed, and I’m being kind.

8. You keep knocking Delta for “bad” IT helping to cause the massive disruption. Delta IT isn’t the cause however bad it is.

   Simple, delta computers working ——> crowdstrike sends an admitted bad update—->>>> Delta computers stop working.

   Thus crowdstrike pay up.

   Ps crowdstrike —->>>what about all that Ukrainian stuff.

9. There is a disconnect between wages and the cost of living on Kauai. I am in leadership at a hotel property. Our servers make $14.75 an hour, baristas $18. And food runners $16 to name a few. Our cost of living is 85% higher than the mainland, electricity is the 4th highest in the nation, gas is 4.99 a gallon and if you’re lucky enough to snag one of the 77 rentals available on island your studio is going to start at $2500 a month.

   People are leaving. I asked our crew at our morning pre shift if anyone can tell me a place on island that’s fully staffed and no one could come up with one. It effects service daily and I expect the shortages to only get worse unless wages increase.

10. @Gustav Speed – not so simple.

    – CrowdStrike was negligent, but their liability for that is capped
    – Delta has to prove gross negligence which is something totally different
    – Delta had a duty to mitigate the harm, but their IT cuts likely made that harder

11. @James Anderson … +1 . Also , the larger economy is artificial , with federal aid going to various entities favored by the federal politicians for votes . Also , as a former resident , it is beyond obvious that the big mainland-owned hotels are gouging the visitors for profits , whilst underpaying many employees .

12. Overheard a family on a mini-shopping spree say that the airline would pick up the costs for their clothes — presumably because the bag was lost or delayed — and then the father said to the mother to make sure to put it on a particular credit card so that they can reimbursed for the clothes when the store refuses to accept the returns.

13. @GU … Is it any surprise that our countrymen and countrywomen cannot be trusted ? Leisure travelers ought not be compensated by either the airline nor the credit card company . Compensation ought to be limited to legitimate business , military , and airline employees , for fairness reasons .

14. Airlines and credit card companies have legal obligations to the customers who paid them.

    For visitors who flew in from elsewhere, it’s typically not all that convenient to go back to the store with the purchased replacement goods and ask for a refund. So who knows how they even manage to document the merchant’s refusal to accept a return.

15. Gary,
    you, like most of the ignorant media, didn’t have the facts when you spouted off about the CrowdStrike-induced IT failure.
    If shipping fatally flawed code to millions of computers worldwide rather than releasing it in batches, failing to test the exact code that was released, and failing to provide a mechanism to roll back that code (all of which CrowdStrike has admitted were the case) is not the definition of gross negligence, then there is nothing that meets that standard. You don’t take out as many computers as CRWD did – the largest IT failure in the world – and not demonstrate gross negligence.

    You and many others said that DL’s IT failure was caused by a lack of investment in IT and/or cuts and yet DL came back and said it has invested billions in IT. Anyone that has followed this industry for any length of time knows that DL has heavily moved to cloud computing since its 2017 IT meltdown which was caused by power problems in ATL. It isn’t hard to prove whether a company has spent on average or even above its peers on IT and it will be seen that all of those people including Microsoft and CrowdStrike’s CEOs that made that claim will badly hurt their credibility – which will hurt them in the eyes of the legal system. It isn’t hard to show whether DL invested in IT. You have no evidence whatsoever that DL didn’t mitigate damages.

    – You and multiple sources have tried to compare the time it took DL to get back on its feet compared to other airlines and I repeatedly said that all US airlines don’t come close to using the same IT systems. Microsoft’s CEO listed a whole list of other IT providers and platforms that DL uses and DL came back saying that 60% of their systems run on Microsoft’s Operating Systems and CrowdStrike which might be one of the highest percentages among large US companies. If the message that relying that much on CRWD and MSFT is too high, then the implications for CRWD and MSFT sales is astonishing. The fact that MSFT’s CEO didn’t know that DL was running 60% of its systems on MSFT – by far its largest IT provider – is beyond damning for MSFT.
    – Multiple people were quick to trash Delta for not talking to MSFT and CRWD’s CEOs in the hours during the recovery and yet DL now says that neither company was providing the IT support that DL needed other than what DL was already doing. CRWD didn’t even provide an automated way to restart all of the 40,000 offline Delta servers until Delta’s recovery was well underway – and even then Delta says CRWD’s solution did not work right the first time. No company is interested in talking to executives when what they most need is technical assistance and there is no evidence that CRWD or MSFT was giving DL anything they didn’t already know.
    Manually Restarting 40K servers that worked perfectly fine the minute before CRWD released its fatally flawed code took an enormous amount of time and the reason why DL took longer is because it had a more advanced cloud-computing network than its competitors which was more dependent on CRWD and MSFT.
    The longer DL keeps the discussion about CRWD and MSFT’s failures, the more it hurts the two IT companies. DL is simply trying to recoup some if not all of the money it lost as well as establish that its meltdown was due to two other companies and not the litany of reasons that CRWD and MSFT’s CEOs and a whole lot of pundits have stated even though they have repeatedly been proven to be false.
    Delta is back running an operation far better than AA, UA or WN and the IT meltdown still did not put DL in last place for operational reliability for the month of July as Gary accurately noted.
    Accepting responsibility would involve CRWD admitting that it created the world’s largest IT failure and not hide behind mice type that limits their liability to single digit millions of dollars when they have caused hundreds of times more than that in damage.

    I don’t expect you to admit you are wrong but the chances are very high that MSFT and CRWD will settle the case out of court after DL files suit.

    You had no idea of what you were talking about and yet you ran your fat mouth. You had little credibility in getting the facts right before speaking and this incident just confirmed that you and many others in the media (social or traditional) simply made inflammatory statements to generate page clicks.