News and notes from around the interweb:
- Jessica Simpson has ‘no working credit card’, got ‘declined at Taco Bell’
- Qatar Airways steps into the Metaverse with ‘QVerse’ virtual reality and world’s first MetaHuman Cabin Crew
- Son Opts To Miss Family Vacation For $2,000 Flight Voucher From Delta Air Lines. Both United and American have stopped offering such generous compensation to avoid involuntarily denied boardings.
- The owners of the Austin airport South Terminal want to expand it instead of letting the city eminent domain it out of existence
- American Airlines employee saves the lives of six passengers
- Basic principle: when you pay for a service and the company doesn’t provide it, they don’t get to keep the money. TAP Air Portugal disagrees.
Gary – can you look into all the AA trip credits and flight credits expiring.
I lost several hundred dollars due to the AA website not publishig when vouchers expire. Then they send an email saying all get extended but not really.
Clearly AA is going after breakage when a lot of my vouchers were not redeemable online. Then hours wait to use them for reservations.
When it comes to Delta vouchers, don’t get too excited about actually using them. I have eCredits from 3 cancelled flights. I’m ready to look at using them. The eCredits are not in my SkyMiles account. Spent 35 minutes on ‘chat’ yesterday to find out that Delta can see them, but I cannot. I’m told that I can just ‘contact them again’ when I’m ready to rebook’. Take your choice: spend an hour on the phone listening to music and advertising, or spend an hour on a chat repeating yourself 19 times. How about ‘We’ll get this fixed right away so you can rebook online’?? I am just disgusted with Delta.
Wow! TAP Air Portugal has some big cojones! Because they will fix the problem someday when it’s convenient to them, you get no refund. SMH…..
If you actually read the article it’s not a flight voucher but a prepaid visa so it is real cash.
Gary — Where do you get the idea that other airlines are not compensating passengers to avoid involuntary denied boardings? Know for a fact that United still does but then again both UA & AA seem to have better revenue management systems, i.e. have less of these dire overbooking events.
@Chris Lin – Neither United nor American offer compensation *at the level that Delta does* any longer. Those were explicit policy changes that I’ve reported on in the past. American has far more involuntary denied boards than Delta as a result.
@Isaac – are you sure your credits expired, versus being extended?
@gleff I had the same question as Chris. I thought UA still went up to 10k. If that’s changed, then I missed one of your articles! Quelle horreur! Do you have a source for either airline? TIA!!!
Re: “Both United and American have stopped offering such generous compensation to avoid involuntarily denied boardings.” How do UA and AA now deal with that issue?
Wrong! Just flew to Savannah and back on United. Both times compensation of over $2,000 were offered for those willing to take a later flight due to overbooking.
The actual fliers that fly on Delta nowadays are paying for those vouchers.
Delta’s GREED on their airfares nowadays is amazing….
50% increases on pre pandemic airfares…
I Guess Management will be getting their enormous bonuses this year.