$2000 In Vouchers From Delta: They’re Still Willing To Pay For Overbooking When Other Airlines Won’t

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. Gary – can you look into all the AA trip credits and flight credits expiring.

    I lost several hundred dollars due to the AA website not publishig when vouchers expire. Then they send an email saying all get extended but not really.

    Clearly AA is going after breakage when a lot of my vouchers were not redeemable online. Then hours wait to use them for reservations.

  2. When it comes to Delta vouchers, don’t get too excited about actually using them. I have eCredits from 3 cancelled flights. I’m ready to look at using them. The eCredits are not in my SkyMiles account. Spent 35 minutes on ‘chat’ yesterday to find out that Delta can see them, but I cannot. I’m told that I can just ‘contact them again’ when I’m ready to rebook’. Take your choice: spend an hour on the phone listening to music and advertising, or spend an hour on a chat repeating yourself 19 times. How about ‘We’ll get this fixed right away so you can rebook online’?? I am just disgusted with Delta.

  3. Wow! TAP Air Portugal has some big cojones! Because they will fix the problem someday when it’s convenient to them, you get no refund. SMH…..

  4. If you actually read the article it’s not a flight voucher but a prepaid visa so it is real cash.

  5. Gary — Where do you get the idea that other airlines are not compensating passengers to avoid involuntary denied boardings? Know for a fact that United still does but then again both UA & AA seem to have better revenue management systems, i.e. have less of these dire overbooking events.

  6. @Chris Lin – Neither United nor American offer compensation *at the level that Delta does* any longer. Those were explicit policy changes that I’ve reported on in the past. American has far more involuntary denied boards than Delta as a result.

  7. @gleff I had the same question as Chris. I thought UA still went up to 10k. If that’s changed, then I missed one of your articles! Quelle horreur! Do you have a source for either airline? TIA!!!

  8. Re: “Both United and American have stopped offering such generous compensation to avoid involuntarily denied boardings.” How do UA and AA now deal with that issue?

  9. Wrong! Just flew to Savannah and back on United. Both times compensation of over $2,000 were offered for those willing to take a later flight due to overbooking.

  10. The actual fliers that fly on Delta nowadays are paying for those vouchers.
    Delta’s GREED on their airfares nowadays is amazing….
    50% increases on pre pandemic airfares…
    I Guess Management will be getting their enormous bonuses this year.

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