Monthly Archives

Monthly Archives for June 2016.

Woman Gives Birth on Saudia Flight, Gets Free Flight for Her Family (But Still Can’t Drive)

Jun 16 2016

Saudia’s flight SV21 from Jeddah to New York JFK yesterday declared an emergency as it was about to head out over the Atlantic Ocean. It dumped fuel and then turned around for London Heathrow because a female passenger was going into childbirth.

No doctors had been onboard the flight, so flight attendants helped with the delivering “after arranging a discreet corner in the plane.”

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Is This The Worst Email Ever From a Loyalty Program?

Jun 16 2016

American Express Plenti is a ‘coalition rewards program’ that lets you earn points for doing business with a variety of merchants. They’re the rewards program businesses like ExxonMobil, Macy’s and Hulu.

Since its launch a little over a year ago, the only big addition to Plenti’s stable of partners has been… Chili’s. That’s not American Express’ hoped-for growth.

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A Glimpse at How American’s Revenue Requirement for Status Will Work on Partners

Jun 15 2016

Earning American AAdvantage elite status is going to require minimum spending next year in addition to miles flown.

Like Delta, they are making it possible to earn qualifying dollars when flying on partner airlines. American will not get the data on the fare for each segment if the flight doesn’t have an American Airlines code on it, so they’re going to award qualifying dollars based on distance and fare class.

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My Mental Model of United, Delta, and American

Jun 15 2016

I have a basic framework for how each of the three major US airlines operates today. The variance between them is shrinking, as Delta is the best-run overall of the three and the most admired. Both United and American executives have spoken glowingly of their rival, and clearly want to be more like them.

This framework is useful to me as I see news about an airline. Every item gets processed alongside a context for who the airline is, what’s in its DNA. That news either comports with my pre-existing model, or conflicts and requires updating the model.

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