OpenTable made your points worth less and harder to use – while imposing new expiration rules – earlier this year. That’s after devaluing their awards program three years ago.
Now 777 global mile hound points out to me another way OpenTable avoids rewarding you for your bookings through their website. There’s now a box you have to check to earn points. If you make your reservation and fail to check the box, no points. You think you’re getting your (much devalued) rewards points, but you won’t.
Oddly the same opt-in is not required when making a reservation through their mobile app. (Update: reportedly it’s required via the mobile app, too.)
My wife tells me the change to their website has been in place for at least a month. Fortunately I simply hadn’t used OpenTable rather than having missed the box, made reservations, and forfeited points. But this change seems pretty unsporting to me when their best customers are used to using the site a certain way, continue using it out of habit expecting one result, and they haven’t proactively informed customers of the change.
When I make my bookings I can no longer scroll down to the submit button and click it. I have to check a box, something I used to ignore because that was about opt-in marketing I had no interest in.