Monthly Archives for April 2019.
In many ways this is the golden age of rewards. There are big initial bonus offers, fast earning for spend, and rich benefits. And rewards expense is higher than ever for card issuers.
There are risks though, and challenges for issuers. Here’s how rewards are going to have to change to be successful.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
There’s a major difference between “know that” and “know how.” The latter comes from deep practice and a development of tacit knowledge that comes from first-hand experience. And airline executives too often lack know how in loyalty marketing and make big mistakes that undermine profits as a result.
The basis for this silly claim is, “[H]istorically, when JetBlue enters an international market, fares plummet by on average 12 per cent. Though it can be even more. Hopper pointed out that when the carrier launched flights from Fort Lauderdale and New York’s JFK to Trinidad and Tobago, it spurred savings on all airlines of up to 26 per cent.”
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
San Antonio politicians decided to ban Chick-fil-A from opening in the airport over perceptions of the chain’s politics disagreement with the chicken restaurant’s donations to certain charities. Buffalo pressured concessionaire Delaware North to withdraw Chick-fil-A from its plans and will (disingenuously) paint the move as voluntary.
San Jose airport has a new approach.
Both American and Delta have invested heavily in truly usable internet, which distinguishes them both from United whose internet rarely works when I fly them.
American says they are now 95% done with their project to install satellite wifi in their aircraft, and that they will complete the project by May. What that means is that if you’re flying an Airbus narrowbody (A319/A320/A321) or a Boeing 737 you should have fast internet on board.
Airlines were ranked for their cleanliness based on traveler feedback across five areas: seating, toilets, tables, carpets, and cabin panels.
I always marvel at ANA for its cleanliness, down to flight attendants cleaning lavatories continuously throughout long haul flights.
HABITAS hotel and hospitality management group co-founder Oliver Ripley was charged with “grand larceny, criminal possession of stolen property and falsifying business records” over what appears to have been alleged as a fraudulent charge back on his American Express card. He has pled to a mere misdemeanor and claims it was all a misunderstanding.
He says that his then-girlfriend Victoria’s Secret model Sara Sampaio refinanced her Manhattan condo and was left “with a $48,000 tax bill” which he put on his American Express card. Then she left him.
While the TSA generally argues that ‘it’s not sexual assault when the government does it’ in the case of Linlor v. Polson they took the argument even further.
The US Supreme Court could decide if there’s any limit to TSA authority because of a cert petition recently filed.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
