A family is suing American Express and Dallas Fort-Worth airport because their two year old was bitten by a dog in the DFW airport Centurion lounge.
This occurred over the summer before the new Centurion lounge opened at the end of September. So this happened in the original Centurion lounge across from gate D15.
The boy “spotted a dog sitting in its owner’s lap.” The mother reports that it was not in a carrier or leashed.
The Duffys didn’t see what happened next, but they heard it.
“We heard screaming and blood went everywhere,” she said.
That dog bit Rowan in the face.
Panicked, his parents Christine and Jason Duffy rushed him to an urgent care center in the terminal.
Meanwhile, passengers and lounge employees stood by. No one called police.
In the midst of the mayhem, Duffy said the dog owner and her pet simply walked away.
The airport didn’t take action. Local ordinances require reporting of dog bites but the airport explains those rules do not apply to it “because the property is located in multiple jurisdictions.”
The Centurion lounge’s rules for pets are they they must “remain in their carriers and with their owners at all times.” Should American Express staff be required to notice when this rule is being violated and take action? Lounges are often sufficiently crowded that it would be difficult to even notice.
It seems like the issue here ought to be between the family and the dog owner, which doesn’t likely have the deep pockets that American Express or DFW airport does. What do you think, who is at fault here and in what proportion?