An American Airlines passenger posted video last night of a flight attendant threatening to “make life difficult..in customs.”
An @AmericanAir flight attendant THREATENS to have customs "make it difficult" to pass through customs after my family came back in from Mexico. This evil lady "Carol" shouldn't be in service if she can't apologize for being rude to my mother. #americanairlines #threats #Racism pic.twitter.com/PuayQNy5TT
— 丂ㄖㄩㄥ千ㄖㄖㄥ 💓 (っ◔◡◔)っ (@LeleMarieC) July 17, 2019
According to the passenger the family was filming the flight attendant because they found her rude on the plane.
Apparently the mother in the family had fallen ill and sought direction on “properly dispos[ing] of her throw up” and the family claims that the flight attendant responded “oh please I’ve been dealing with you people for 30 years.” They also claim the flight attendant followed up on her threat with customs staff. The flight attendant is now being referred to on twitter as #CustomsCarol.
I asked the airline for more information on the incident and they replied,
We were just made aware of the video, and are working to get more information. We have reached out to the passengers and our team to understand what occurred on the flight and in the airport.
The charge that the flight attendant referred to this passenger’s mother, an Asian woman, as “you people” is especially concerning this week in the context of national attention surrounding comments telling people who are U.S. citizens to ‘go home’ and just a week after an American Airlines flight attendant made an African American doctor ‘cover up’ before being allowed to fly home to the Caribbean.