American Airlines reduced the number of flight attendants on board its widebody and premium cross-country planes during the pandemic. They were trying to save money any way they could, and there wasn’t as much service to offer back then. Travel returned, and service came back, but American has kept operating with fewer people to serve meals and drinks.
The union hates that – it’s fewer jobs, and more work – and it’s not great for customers either. Nearly four years later, an arbitrator has just hard the union’s grievance over the change.