An 87 year old woman flew London to Los Angeles on January 7 and apparently was told no when she asked to use to loo. The plane was “delayed on the runway for 90 minutes” and passengers weren’t allowed to get up.
She got a pain in her kidneys from holding her bladder for so long. She isn’t incontinent, there’s nothing wrong with her, but she is an elderly woman and when you have to go, you have to go.
…’My mother was so furious at being told she couldn’t go to the toilet that she asked for the air stewardess’ name.
‘She said it was Mandy. She said, ‘I’m going to go to the toilet whether you like it or not’. She stood up to go to the bathroom and the stewardess blocked her path in the aisle. She said, ‘You’re not going to the toilet’ and stood in front of her.
Unfortunately she couldn’t wait, she went at her seat, and had no clothes to change into for the ten and a half hour flight to London.
BA offered the woman £40 although it seems that may be compensation for an inoperative inflight entertainment system rather than for dry cleaning or other costs associated with being unable to use the lavatory.
The woman’s daughter rejected the £40, saying what she wants is an apology but British Airways says they’ve apologized. British Airways offers comment,
British Airways has acknowledged the incident
A spokesman for British Airways said: ‘We are very sorry that our customer had such a distressing experience and have been in contact to apologise.
‘Our highly trained cabin crew always work to make our customers as comfortable as possible, but Civil Aviation Authority safety rules stipulate everyone must remain seated with their seatbelts on after the aircraft has started moving.
There’s something very strange about this story. It’s in the Daily Mail so they call the 10.5 hour gate-to-gate journey as 13 hour flight. (Other UK media call it a 13 hour flight as well.) Either way it’s unfortunate. However,
- The woman would have been told to sit if the aircraft were on an active taxiway.
- But they wouldn’t have been for the bulk of a 90 minute ground delay.
- So perhaps the woman was told to sit while the plane was moving, or preparing to move, she didn’t understand why she was scolded and didn’t get back up during the remainder of the delay?
London Heathrow Terminal 5
Perhaps the few minutes where the plane was indeed taxiing were the crucial minutes, though in which case it isn’t fair or accurate to say British Airways wouldn’t let the woman go for the entirety of the 90 minute delay.
(HT: Ken A.)