Kicking off Labor Day weekend didn’t go well for passengers booked on American Airlines 1831, the morning flight from Chicago O’Hare to West Palm Beach.
The best and most comprehensive study of airports worldwide demonstrates that privatization per se doesn’t guarantee improvement – but private equity seems uniquely effective.
What do you think of this move by Emirates to ban children 8 and under from the first class cabin – unless their ticket is paid for with cash, in which case Emirates says it’s fine?
The Biden administration planned to require airlines to pay passengers for flight delays – a U.S. equivalent to Europe’s “EU261” as a shorthand. The Trump administration just killed that effort.
American Airlines flight 239 from Rome to Dallas is cancelled on Friday, and the reason that decision has already been made – a day in advance – is really interesting.
United Airlines launched ’15 new destinations’ for winter. And they aren’t shy about saying they’re going after Spirit while they’re down. What they’re actually doing is anticompetitive – and revealing their playbook for blocking competition at Newark and beyond.
With marketing dollars from T-mobile, Southwest will begin offering free wifi to Rapid Rewards members starting October 24. The problem is that Southwest currently offers the worst wifi among U.S. airlines.
The San Francisco Housing Authority is offering people $5,000 Airbnb gift cards to leave public housing and squat in private homes instead.
No one did more to drive consolidation in the U.S. airline industry, to get the airline industry hooked on government subsidy, or to destroy passenger experience. And he did this while furloughing more workers than anyone else in aviation history, and destroying more shareholder value than any other CEO than any airline in history.
While an American Airlines flight was pushing back and flight attendants performed the safety demonstration, a middle seat passenger told a flight attendant to “shut up,” continued to use their phone and told the crewmember she “couldn’t hear” – they couldn’t hear the safety briefing because they were talking through it.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
