I flew from Austin to Phoenix on Southwest, it was a typical flight with happy crew who announced a bachelorette party traveling on the plane. Everyone wished the bride to be a life filled with LUV. Southwest, which launched at Dallas’ Love Field, is the love airline. Their original self serve ticketing machines were even known as ‘quickies’.

When we arrived in Phoenix, as passengers started disembarking, a voice came on the PA and started singing, welcoming everyone and thanking them for flying Southwest. I reached for my phone and started filming. And the song just kept getting better and better.

It was sung to the theme from Golden Girls (“Thank You For Being a Friend”) the voice sang, “Thank you for flying Southwest.” And it promised we wouldn’t get dragged off the flight.

You won’t be dragged off our plane today, no matter who you are if you’re on you’re on to stay.

I looked around and didn’t see who was singing. At first I assumed it was a flight attendant, but it was the airline’s agent who came on to meet the flight.

Scott Sings for Southwest Airlines in Phoenix

When I made it onto the jetway from row 11 I ran into Scott. He was the one singing. Scott tells me he came up with the song the day after David Dao got dragged off a United Express flight. And he wanted to promise everyone they’d be treated better, and thank them for their business. Scott is why after all these years it’s like co-founder Herb Kelleher said, “at Southwest Airlines we have fun!”