Marriott shares three stackable offers for bookings through their homesharing platform,
Celebrate Summer ’21 with 21k bonus points (Live Now)
- All Marriott Bonvoy members can earn 21k bonus points when they spend a minimum $2100 (including taxes & fees). You must book & stay before September 30, 2021
Co-Brand Card Offer (Live Now)
- Earn 10x points at HVMI for booked and completed stays June 1 – December 31 for all US Marriott Bonvoy Card Members
AMEX Offer (Goes Live Friday)
- Receive a $200 statement credit when you use your AMEX to book an HVMI between 7/16 – 9/24
Taken together a booking through the Marriott platform could make sense. Currently inventory is sufficiently scattered that I think it’s important to check multiple platforms when planning a trip. When I booked the Texas coast through Airbnb Marriott had a property in the same complex at the same price but it wasn’t on the beach, for instance.
Had a terrible experience with Marriott Home and Villas just a few weeks ago. So, be warned you’re not really dealing with Marriott. And Marriott DOES NOT have your back on bookings, even though you’re “going through” them and even if they collect payment via Bonboy points.
Booked a home, fully 100% paid with Marriott Bonvoy points, over a month in advance of stay. Points were deducted immediately (like, a quarter-million points…) I would consider this “paid in full”, right?
Long story short, the local property management agency insisted on what we considered inappropriate documentation requirements for credit card identification, and our whole stay was derailed and yet we had already paid. Refund request denied.
This POS property management company didn’t state these requirements until 5 weeks after our booking (well after the grace period to cancel was closed) and it wasn’t in the contract. They refused a dozen times to speak with us by phone, as they would ONLY communicate by text message (red flags, anyone?) and kept pushing over and over for us to send photos of our credit card, front and back. WTAF? (mind you, they already had the CC information from the contract…)
Since were not at comfy with the level of financial fraud we were potentially exposing ourselves to, by putting photos of our CC on the internet, to meet their requirement (*for information they already had*!!) …. they would not give us the information about the home location or check in procedures. So we could not stay there and had to book a hotel the night before our arrival! Hyatt to the rescue!
Marriott H&V was no help to get it resolved before check-in, and afterwards we were informed they just blanketly support the property management companies they work with. Marriott *asked the property management company *if they would OK a refund (of Bonvoy points??!) and guess what they answered?…
Super, super disappointed with Marriott and this Homes & Villas BS.
Also, just going to openly call out Luxsle as a POS company that has zero interest in working with customers and according to other information I found online, they pull this manner of BS regularly… and even have a Contract item to charge you $1500 if you contest a charge, and another for a daily $100 fee for bad review/feedback.
Stay.far.away. Have booked plenty of AirBNBs and never had such a run-around, unreasonable requirements, terrible customer service, or basically cheated out of money paid.
Marriott is just a middleman on these, and a bad one at that. Based on the above story, which I completely believe, and several times I’ve searched on my own to find properties listed at 20-40% higher, just ID the property you want and then look on Airbnb or vrbo or whatever. Bonvoy points and a couple hundred bucks is nothing when you are paying 1 or 2K more for the stay.
Too late. Vast majority of people have already made summer booking or taken their trips. I’m betting these off season “deals” attract very little marginal business but the marketing people have to justify their salaries.