Guests Horrified As Hyatt Hotel Gives Up In Final Days: ‘Green Pool, No TV Service, Soap In Takeout Containers’

Hyatt Place Bowling Green is dropping the brand at the end of the month, and June 30 can’t come fast enough.

As one guest relays, “apparently the pool wasn’t worth fixing after it turned green and the hand soap is in a takeout sauce container.”

Effective June 30, 2025, at 11:59 p.m. local time, Hyatt Place Bowling Green will no longer be affiliated with Hyatt, and the hotel will not honor reservations for stays June 30, 2025, and beyond.

Usually I’m concerned about reservations that don’t get honored due to properties transitioning out of a chain. In this case it’s probably a good thing – dodged a bullet! – because most people booking this hotel likely didn’t realize how bad it was? Sadly it’s not the first chain pool that’s been green.

Hyatt Place Bowling Green is a 10-year old property with 108 rooms that received finance subsidies, conected to the WKU Alumni Center. In general I always found new build Hyatt place properties to be reasonably nice, while legacy Amerisuites tended to be awful.

This particular property was probably more or less fine at one time, but they prefer not to buy new batches of amenities before leaving Hyatt, and not to pay for amenities that won’t be on the hotel to cover going forward. Western Kentucky university is leasing out the hotel as a dorm for up to 3 years at a cost of $150,000 per month. Two of their curent dorms have “design and construction flaws” with one having to be demolished. Both were designed by the same architecture and engineering firms. Reportedly this hotel was as well.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. Sad! This was the only Hyatt Cat 1 within a reasonable driving distance. I had always planned to mattress run here if needed. Now, that dream is dead.

  2. Interesting. The university grants degrees in civil engineering and architecture. They have professors who could have reviewed the engineering and construction of the buildings. I wonder why they didn’t hire some of their own faculty to review the paperwork and occasionally observe the construction. Let someone else do the entire project seems a bit foolish.

  3. I stayed at this property in 2002. The rooms were the usual, but the building exterior and lobby were better than a typical Hyatt Place.

  4. Oh, that’s unfortunate to hear. I used them as a frequent stop when driving between Florida and the Midwest. They were nothing special, but a relatively cheap, solid option (with a covered parking garage). Toward the end of last year, they were often selling their 1-bedroom suites for reasonable rates not much higher than the standard rooms, so I booked those a few times (but despite my requests, I never did get to stay in the one on the top/fourth floor, just the third, which looks directly out at the upper floor of a frat house across the street; even one floor higher would make for a better view and more privacy).

    But last month, as a Globalist with a high-floor preference, I was assigned a first-floor room that looked directly out onto the driveway entrance into the hotel…and a brightly-flashing street-light-turned-strobe-light (which thankfully [and surprisingly] the window shade actually blocked out); I honestly think it was probably the single worst room in the house. I booked well in advance and checked in on the app; I called them as soon as I saw the first-floor room number, but they claimed they were sold out and couldn’t change my room (BS, as of course there were surely non-elite arrivals, or *at least* non-Globalists, who hadn’t checked in yet, whose pre-assigned upper-floor rooms they could’ve swapped mine with; out of their 108 rooms, only a maximum of 12 are even on the first floor!). They just showed no interest in helping at all. My allergies were worse than normal in that room, and I noticed signs on the inside of the door saying “pet in room,” so I think they frequently assign guests with dogs to those first-floor rooms. That stay could’ve (and should’ve) been way better, but all things considered, it still wasn’t *that* bad; I guess they hadn’t fully given up yet.

    On the bright side, they always had good breakfast and a good bar selection with decent foodservice (by Hyatt Place standards), and were a decent value as a Category 1. They’ll be missed as a Hyatt. Hope they come back to Hyatt after this dorm contract is up (and that it doesn’t get totally trashed by the college kids living there in the meantime, lol).

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