‘Stop, He’s Already Dead!’ Leaked United Slides Mock Collapse of American’s ‘Temporary’ Chicago Hub, Plan To Beat Them Revealed

Internal slides leaked from United Airlines reveal its aggressive strategy to dominate Chicago O’Hare, as their leadership openly mocks American’s hub there as “temporary” underscoring how American’s strategic missteps have cost hundreds of millions in losses.

American Airlines and United are locked in a major battle at Chicago O’Hare. Both are growing capacity significantly, with American finally building back its schedule to pre-Covid levels and its larger rival at the airport offering a larger schedule than ever before.

United wants to drive out American, protect the gates its gotten because of its relative growth, and consolidate its position. That’s great for flyers in the meantime, since they’ll have more options and lower fares. But it’s also a classic antitrust dumping situation, where their goal is driving out a competitor in order to raise prices later.

On Wednesday United’s CFO talked about American’s O’Hare hub as “temporary.” Meanwhile, aviation watchdog JonNYC drops a set of internal slides that United shared with employees showing how the carrier has gained at American’s expense in the city.

Ten years ago, United says, American served more Chicago customers than they did. However United has taken a big lead since the pandemic. And they claim they’re making money at O’Hare, while American is losing money.

“Stop, stop! He’s already dead!” comes from The Simpsons. Krusty Burglar is being brutally and repeatedly hurt, and a little boy in the audience starts crying out: “Stop, stop! He’s already dead!”

The harm is depicted with cartoonish excess, while the kid reacts like it’s real. It’s become a meme where a person or company is clearly losing and everyone keeps piling on, so that the criticism becomes repetitive and gratuitous.

Last year United CEO Scott Kirby claimed American was losing $800 million a year at O’Hare while they now say American lost $511 million in 2025.

In truth, this has a lot to do with how costs get allocated and how revenue – especially from cobrand credit card customers – gets allocated. When you attribute Chicago-based cardmember spend to Chicago flights (rather than spreading them out evenly across the system) American’s numbers look better, though Chicago still underperforms – and it underperforms for exactlly the reasons that these charts suggest.

By ignoring Chicago, American has become less relevant to Chicago customers, and no longer earns as much of their spend (this is part of why American’s co-brand has fallen from number one in charge volume a decade ago among airlines down to number three).

Some of what United offers is a bit misleading or lacking in context, though. 

  • United seats per departure were quite low at the start of the timeline in the charts under then-CEO Jeff Smisek (and, ironically, partly attributable to American’s current network chief who was VP of Network at United back then).  They had downguaged domestic flying across the board, and reversing this was a primary element of the strategy Kirby outlined when he went to United.  That wasn’t a Chicago-specific thing. 

  • Meanwhile, United’s seats per departure are also much greater because they’re much more heavily international.  

American’s failure to restore Chicago is primarily a function of retiring too many planes during the pandemic.  They retired their Boeing 757s and 767s, Airbus A330s, and Embraer E190s. (They also deferred delivery of Boeing 787-9s.) This kept them from taking advantage of the boom in travel to Europe. But it also prevented rebuilding their Chicago schedules.

  • They just didn’t have the metal to do it (they would have had to pull flights from Dallas and Charlotte, which in hindisght they should have done).

  • They didn’t expect Chicago to re-allocate gates to United when they did because they had been told in writing that Chicago would not.

American Airlines is behind at O’Hare because United has pursued a growth strategy broadly, while American overconstrained itself and could not grow (and has shied away from flying where they’ve had to compete). That cost American profits from its co-brand credit card. They’ve been less relevant to customers in Chicago, Los Angeles and New York – incredibly important markets for card spend.

United’s strategy for Chicago is an interesting one:

  • They’re far more profitable than American, because of past blunders by American
  • So they’re in a much better position to add capacity at O’Hare that loses money, but also bleeds American
  • Meanwhile they trash talk American’s decision to build back at O’Hare to financial analysts, creating pressure of American to walk away.
  • Their bet is they can put enough pressure on American to keep them from regaining scale, even though for American this is their best path to profits with their credit card (and selling miles to Citi is the primary source of profits).

American has to get back to scale in Chicago. Their position is too valuable – based on recent gate sales by Spirit, each gate could be worth $15 million, and Chicago’s spend market is a huge driver for credit card deals. American actually understands this and laid it out for employees last month.

But if United convinces analysts that American’s growth there burns too much cash – if they can force American to burn cash – then Wall Street could pressure American to back off.

All of this is American’s fault, due to past strategic blunders. The question is whether they’ll have the space to reverse those choices.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. Is the quote from JonNYC as it appears on X? The $511 is for part of the year extrapolated to $800 for the entire year.

  2. Having lived for far too many years in the Chicago area, I have absolutely no respect for United Airlines and it’s current Leader, Scott Kirby. United is now and has been for as long as I can remember, a greedy bully when it comes to Chicago Airline Service. United has always wanted to be the only game in town, which is unfair to travelers both in and out of Chicago. O’Hare Airport is not owned by United Airlines and the Mayor of Chicago needs to find a spine somewhere to tell them no, they cannot oust their competition.

  3. UNITED rising

    At what avg gauge does it flip from being an advantage to a disadvantage?

    We know 100% wide bodies isn’t optimal for profit opportunity and neither is 100% RJs. But the slides only present more gauge as an advantage.

  4. This is largely correct except for the comment that UA’s gauge is improving at ORD; UA’s gauge is going backwards because UA continues to use CRJ550s which are smaller than any aircraft AA or any other carrier uses at ORD.
    The CRJ550 is perfect for flying short markets like a dozen flights/day to MKE and IND but it has very high costs and many of the markets where UA uses them have no local market because the routes are too short.

    UA is shooting itself in the foot more than AA which is growing its hub but doing it rationally and with larger RJs.

    it is absolutely correct that UA’s profit allocation is not the same for them vs. AA.

  5. As usual you don’t understand the game being played. AA has been using their smallest aircraft to retain gates per the ORD agreement. UA is now using even smaller, more appropriately sized aircraft to do the same. As the data shows UA’s ORD network is far more effective/profitable, but nice try.

  6. In hindsight, AA’s decision to retire a large number and varieties of planes during the pandemic is considered a strategic blunder.

    Is there a case to be made that (at the time) this was an appropriate business decision? Way, way, way back in the day, a case could be made that the Sony Beta-Max was the superior product. We now know that the VHS format was the survivor. Making a business decision on the belief that Beta-Max was the way to go was ultimately the wrong call but seemed reasonable at that time. Is this similar with AA, or was this simply a truly horrendous strategic blunder?

    I don’t know, so I’m throwing this out there.

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