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SkyMiles Stagnation: Delta’s Loyalty Program Hits A Ceiling As Competitors Climb

delta airplanes on tarmac
Apr 17 2024

Delta may have tapped out the potential of SkyMiles. With 30% of active members already holding their credit card, that explains the move last fall to push their most engaged members to spend more on their cards – or lose the benefits of status. They can’t just add more cardmembers to grow, and there’s no more money to take from American Express for existing business.

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Delta Diamond Passenger Uses Trick to Fly Business Class, Leave The Kids In Back – And Avoid Extra Fees

first class seats
Apr 15 2024

A Delta Diamond medallion booked his family on an international trip in premium economy. They were going to fly Delta’s Airbus A350 – but when the airline changed the aircraft they were planning to use to one of their ex-LATAM planes without that cabin the whole family was downgraded to extra legroom coach.

So he decided to upgrade himself and his wife, and leave their three kids in back.

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Police Remove Multiple Stowaways Discovered On Delta Flight From Atlanta To Los Angeles

Apr 14 2024

A passenger sitting at the front of the coach cabin on the Airbus A350 saw a family of 5 seat themselves in the ‘Comfort+’ section. However two of those seats were already occupied. A flight attendant comes in to sort out the ‘duplicate seats’. But those weren’t the only stowaways – three others actually made it to Los Angeles.

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Back To The Future: Delta Air Lines Returns To Boarding Zones, Downgrades Diamond Elites

Apr 09 2024

Delta Air Lines is moving from ‘branded boarding’ to having 8 boarding zones starting May 1, although things are even more complicated than that because there are still groups that are called to board before and in the middle of those zones.

This is supposed to streamline boarding and be better for customers by… copying American and United, and copying Delta itself from 2017.

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