New and notes from around the interweb:
- Pepsi’s new loyalty program
- Pilot who was removed from cockpit after failing a breathalyzer and then demanded, then refused, a blood test is suing because the blood test took too long to administer.
- Hertz has updated the terms and conditions of its loyalty program. It’s always skeezy when a program sends you an email that they’ve changed their terms but doesn’t tell you what they’ve changed. That’s the sign of a program that doesn’t even want you to know the rules.
- Loyalty executives discuss careers in the industry.
- St. Louis airport privatization spokesperson is out after allegedly faking his identity on a radio call-in program.
- So there’s this.
Hertz slipped in a mandatory arbitration provision. This presumably means they plan to do shady stuff that would attract a class action suit. My business has moved away from them – I just have problem after problem with Hertz.
When they change the name to ‘Bonvoy’, that’s the simplest way.
I have to say, I never ever in several decades have had one single problem with Hertz. So I am not worried. And we travel to out of the way places, and outside of U.S. Cars are well maintained and the staff are great. The only less than great ones are those that are contracted out….like at LAX when you are driving out of the parking lot.
Devaluing their points earlier this year in a completely unannounced way was shady, but honestly if you are Hertz Presidents Circle how are you going with any other company? National comes close, but the whole reservation/pickup/drop off process is so seamless…that’s all I want from a rental car company. Now with the Clear lane beginning to expand to more locations I won’t even have to have my ID checked and Hertz will be a drop dead no brainer.
Hertz made a sudden and severe devaluation of their points, and often don’t allow the points to be used at all (even the double-cost ones that are supposed to have no blackout dates). They’ve also stopped offering competetive rates, and their Business Rewards died. And the website keeps getting worse; you can’t access previous-year rental receipts for tax preparation, for example, and sometimes the only rentals available are prepaid, with no explanation of why.