A Simple Way to Know When a Loyalty Program is Sticking It To You

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. Hertz slipped in a mandatory arbitration provision. This presumably means they plan to do shady stuff that would attract a class action suit. My business has moved away from them – I just have problem after problem with Hertz.

  2. I have to say, I never ever in several decades have had one single problem with Hertz. So I am not worried. And we travel to out of the way places, and outside of U.S. Cars are well maintained and the staff are great. The only less than great ones are those that are contracted out….like at LAX when you are driving out of the parking lot.

  3. Devaluing their points earlier this year in a completely unannounced way was shady, but honestly if you are Hertz Presidents Circle how are you going with any other company? National comes close, but the whole reservation/pickup/drop off process is so seamless…that’s all I want from a rental car company. Now with the Clear lane beginning to expand to more locations I won’t even have to have my ID checked and Hertz will be a drop dead no brainer.

  4. Hertz made a sudden and severe devaluation of their points, and often don’t allow the points to be used at all (even the double-cost ones that are supposed to have no blackout dates). They’ve also stopped offering competetive rates, and their Business Rewards died. And the website keeps getting worse; you can’t access previous-year rental receipts for tax preparation, for example, and sometimes the only rentals available are prepaid, with no explanation of why.

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