Airline JSX has banned a family from travel, cancelling the return portion of their trip, after their toddler “dropped some chips on the ground” and then threw up as they were deplaning the Embraer-145 aircraft.
If anyone is looking for a recommendation for the least family friendly airline, fly @flyjsx ! They canceled our return flight and banned us from the airline because my toddler dropped some chips on the ground and my baby spit up on our way out.
— [Redacted] December 25, 2022
This has proven highly contentious. Reactions from some travelers has been to applaud the airline, and say they’re more likely to fly JSX – the scheduled charter service that flies to and from private terminals – while others are appalled at cancelling a family’s travel plans because of something that happens from time to time with a young child.
Kids can be messy. Sometimes it’s unavoidable, though it’s not unreasonable for the carrier to want passengers to control (and clean up after) their children. And a child who makes a mess and spits up after one flight might impose those same cleaning costs and possible delay and inconvenience for passengers (both on that flight and the next) on subsequent legs of a journey.
The airline confirms that they don’t abide this behavior, and consider the decision appropriate – to protect themselves and other passengers. According to a JSX spokesperson,
JSX reserves the right to refuse travel to any customers who create a threat to the well-being of our Crewmembers and fellow Customers. While we regret to inconvenience anyone, the safety of our operation remains our paramount priority and appropriate actions are taken, when required, to maintain such an environment.
As the father of a young child I was fortunate to travel all over the world with her, and fortunate that she was a relative breeze. However travel was limited during some of what would have been her most challenging periods by the pandemic.
Is it the case that how you feel about this decision depends on whether you’re a parent or not, or whether you’re the parent of a current toddler or not? I’ve certainly really enjoyed flying JSX and would do so again. But they’ve certainly put parents on notice: you’re responsible for your child’s behavior, and they should be held to the same standard as adults. And not for nothing but I’ve flown with several adult passengers who should be banned under this standard as well. Airline JSX has banned a family from travel, cancelling the return portion of their trip, after their toddler “dropped some chips on the ground” and then threw up as they were deplaning the Embraer-145 aircraft.