One of the reasons I really like credit card trip delay coverage is because a hotel room that an airline is going to give me during an overnight delay likely isn’t one I’d want to stay in. Three years ago, for instance, two Hainan Airlines passengers who did not know each other were forced to share a room at an S&M-themed hotel in Chongqing, China.
Now comes word that Air Canada placed a 71 year old woman and a man half her age into a single hotel room when they both misconnected after a flight delay, even though the two passengers didn’t know each other.
Elizabeth Coffi Tabu was flying Ottawa – Montreal – Paris on Air Canada last Friday, July 19 Her flight to Montreal was delayed causing her to miss her connection. She and another passenger in Montreal were told “there was only one hotel room available.”
[T]he agent gave them one hotel voucher and told them they would have to share a room. When they arrived at the hotel, the room only had one bed, she said.
Tabu’s daughter, Mahele Nyota, said: “The decision was he would be sleeping on the sofa [bed] and my mom in the bed.
Copyright: ronniechua / 123RF Stock Photo
The woman’s daughter lost her cool with the airline, and they managed to find her wheelchair-dependent mother a room at another hotel. Air Canada gave the woman an extra legroom seat in coach the next day and a $20 meal voucher, but she daughter thinks an apology is in order.
The airline, for its part, says they’re investigating how this happened. Their policy, after all, is for passengers to sleep in parked planes overnight.