To much fanfare American AAdvantage announced that its elite members would have access to JetBlue extra legroom ‘Even More’ seats if available at check-in.
I inquired whether this benefit was available during online check-in not just for JetBlue operated and marketed flights, but whether it would also work when booking an American Airlines codeshare for travel on JetBlue. A spokesperson told me it would, “customers will need to use the JetBlue online check in path or go to an agent to request these seats.”
Except right as the announcement was being made, American Airlines reservations agents were being told the opposite. When booking an American Airlines codeshare traveling on JetBlue, AAdvantage elites cannot select extra legroom seats during online check-in and they cannot even select extra seats at airport kiosks, either.
In fact, AAdvantage elites can only request extra legroom seats in-person, with an agent, at the airport on these tickets. Here’s the meat of the March 23rd memo to American Airlines reservations agents:
This much-touted benefit isn’t quite ready for prime time, despite the hoopla surrounding it. Extra legroom seats free at the airport is something, but there may be less inventory available when you show up for your flight than there would have been checking in online 24 hours prior to your flight.
Once again booking a codeshare is rarely a good idea unless the price if low enough to make up for the hassle and inferior experience. That’s hardly limited to the American-JetBlue relationship.