Some passengers really dislike the inflight credit card pitch. According to columnist Kevin Williamson,
The awfulness of this is multifaceted. For one thing, there is the Clockwork Orange sensation of being literally strapped into a seat while someone screams corporate banalities at you on a loudspeaker fifteen inches from your head. That is beyond bad manners — it is positively abusive…
It is a “limited-time” offer in the sense that the sun eventually will run out of gas and become a dying star, first engulfing the Earth in fire and then leaving the wreck of the solar system a sterile plane of interstellar cold and utter silence, which will be interrupted only by some addled flight attendant screeching about the limited-time Barclays card offer.
Flight Attendant’s Makeshift Inflight Card Presentation
The announcement shouldn’t be used as a wake up call at 6 a.m after a redeye flight. Of course, according to American Airlines, only 14% of passengers on a given flight have an AAdvantage credit card. That’s a huge opportunity to grow the card portfolio. The people most likely to be interested in the American Airlines credit card are those already flying American Airlines. They make these offers because they work.
Gradually you should now begin to see not just flight attendants pitch credit card offers, but airports agents, too. They’re being onboarded into the program where they’re paid fees for card approvals. And they’re even being paid a bonus for joining the program.
Here’s the detail:
I actually see this as a positive step for customers, who can now leverage interest in American’s cobrand cards for all sorts of waivers – agents ‘not noticing’ overweight bags or oversized carry ons. Just express interest in the card and agents aren’t going to want to ruin your American Airlines experience by demanding you check a rollaboard or pay extra for a suit case.
- Oversized carry on? Boy I’m tempted by those bonus miles. Where do I put your employee number on the application as the referral code again?
Although with fewer airport agents working flights I do wonder whether this will have a measurable impact on on-time departures.