American Airlines has re-opened 15 Admirals Clubs at their hubs and they’re offering ‘service centers’ in 12 cities for club members to get assistance with reservations.
In re-opened clubs a full bar is offered where permitted by local regulation, and packaged snacks are offered. They’ve added plexiglass shields at reception and at service desks, and in some cases foot-operated door openers for restrooms. There are also hand sanitizer stations and floor decals to promote social distancing.
On Monday I told you to expect an announcement about the return of hot food in Admirals Club lounges this month. That news is out.
- Complimentary breakfast: complimentary customizable scrambled eggs or oatmeal starts August 12
- Complimentary afternoon fare: customizable mac and cheese along with garden vegetable; southwest corn; tomato portobello and butternut squash soups start August 12
- Food for sale: all day paid offerings return August 19
Complimentary food will be prepared by “[g]loved and masked team members..behind protective acrylic screens at a safe social distance” and will be served “in disposable containers.” Paid food will be “accessed using QR codes.”
Specific food will vary by lounge, with deep dish pizza a paid option at O’Hare and a brisket sandwich at DFW, along barbecue pork or chicken sandwiches; cuban, turkey club, or mediterranean vegetable sandwiches; caesar salad and chicken bites along with pretzels and cheese, and a southwest quesadilla. These new food items are in addition to prepackaged snacks that have already been on offer.
American Airlines executives have frequently talked about watching what the competition does and making sure their product gets upgraded to be in the same range that other airlines are offering. Delta has been offering a much more robust food product, so it’s not surprising that American feels a need to improve theirs as well.