About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. How does Parker keep his job? After 6 years I can’t believe Parker is still there. The guy should have been fired years ago!

  2. Before getting rid of an employee, there needs to be a good replacement; maybe none is available?

  3. Buying back stock is perfectly fine. Shareholders, bondholders, their bankers, directors, employees, and retirees just have to be prepared to go bankrupt in an instant if things go bad, as they do, predictably, every 9-13 years. 1973/4, 1987, 2000, 2008-9, 2020… Like clockwork.

    The problem is not the buybacks. It’s that guys like me who are blameless have to get their ass taxed off for the backstop if things go south. Screw that.

    There should never be a bailout of any US company ever, EVER, under any circumstances. Then there is no problem. The bosses would have to plan for all contingencies.

    Let competent people buy up the assets and proceed.

  4. The problem is not with buybacks themselves – if they can’t find a way to productively use operating profits more than a buyback, then fine.

    The problem is when you borrow money to buy back stock – then you’re not making a decision that you can’t invest a dollar of operating profit more than buying back; you’re having your cake and eating it, too, by using dollars of profit you haven’t earned yet to serve a pretty low productivity purpose in the current time. (I view borrowing to pay for aircraft vs borrowing to buy back as the same, since money is fungible — AA would unquestionably be in a better financial place today if their planes were paid for.)

    Then the problem is when you make poor decisions and expect the taxpayer to bail you out.

  5. How many shares did Dougie pump and sell during the buyback era? Let him bail the company out.

  6. Doug Parker thinks Doug Parker remaining as CEO is a good idea.

    No one agrees with you Doug.

  7. Companies often get themselves into problems. Fuel hedging is one area they would get too cute and end up thinking the price would rise but then when the price declines they lose money.

    Stock buybacks often are a mistake by companies. Steve Wynn, while he had other issues, often would buy back stock at low prices and sell stock (issue stock) at higher prices. He took some heat because some people said he was taking advantage of investors. That was stupid, he wasn’t forcing anyone to sell low and buy high. He was only taking advantage of opportunities given to him.

    It is like people with sports. They often want to trade players when they are slumping but the moment they are doing well they want to keep them and sign them to long term contracts. Basically doing the same buy high, sell low thing.

    He made a serious of horrendous mistakes that sadly he won’t be held liable for and will count his millions he has been given by the board. Ideally the board should oversee this kind of bad behavior but that rarely happens.

  8. AA will not get rid of Dougie, because he is doing exactly what they want! Employee morale has been in the dungeon for years (as it was when he ran US Airways). Why? Because they are treated so poorly, underpaid, poor operating systems that they pay the price of, etc. They are probably glad, in some ways, that the pandemic hit when it did, since they are negotiating new union contracts right now. Hopefully the unions will negotiate contracts that has catch-up clauses for when a vaccine comes around, and if business picks up to pre-pandemic levels. Doug is cheap with employees, and that is EXACTLY what is expected of him!!!

  9. They financed the last planes they purchased at 3.5%, so basically free. Who wouldn’t do that? Then you’re sitting around with cash that if you don’t do something somewhat useful with the analyst will rip you a new a-hole. And you have to deal with unions that are basically vampires if they see cash sitting on the books; this is not Apple. Lacking any other vision or IRR investments and not believing that you can buy any more market share with marketing and frequent flyer giveaways, you buy back stock.

    Yeah, maybe you might have “invested” in your people a little more. But with all those aging Betties refusing to retire what can you do?

  10. REALLY? Those “betties” are only a few flight attendants. Pilots are required to resign at 65 years old. You have chosen to respond to a minority of employee situations. Perhaps some of that EXTRA CASH could have been spent on keeping the employees happier, and more interested in doing a better job with customer service!?!?!?!? In addition, perhaps they could have invested in paying down their debt???????? My husband, an AA pilot, is NOT a “vampire!!!” I don’t know where you got the idea that a person who works a 10-14 hour day, after having spent YEARS as a flight instructor, earning less than minimum wage, and THEN spending 26 days a month at his base (not his choice, but the closest to home, IF they are lucky), which cost them motel bills, (that the airline does NOT pay for, despite paying them 18K/year) is a “vampire”!!!!!!!!!!! When my husband flies overseas (which is all that he has done (by choice) for a dozen years or so, he misses his daughter’s special moments, misses birthdays, anniversaries, weddings, funerals, etc…….. YOU HAVE NO UNDERSTANDING OF WHAT IT IS LIKE TO LIVE WITH THE PERSONAL CHOICE OF WORKING FOR AN AIRLINE IN A FLYING CAPACITY!!!!! Yes, it is a choice, but it is a choice for which people, who are willing to take these positions should be compensated. I spent 5 years as a flight attendant, which I loved doing, but I was paid such a low wage, (But I totally took advantage of the flight benefits -which do NOT exist any more, and was only able to do so because I had a nest egg that allowed me to do so) that the compensation was increased, ever so slightly, when Pan Am, and TWA found out that their flight attendants were eligible for food stamps!!!!! STOP talking out of your ass, until you understand the details and reality of the situation!!!!!!!!

  11. Borrowing money through your company to buyback stock and enrich yourself should be a crime. In addition, Parkers statement last year that AA would always make a profit is a sign of exceptional hubris and irrational exuberance. When CEOs start mouthing off stuff like thhat you can be sure a down turn is not far away.
    Of course this time the downturn is due to Covid, but a correction in the economy was a long time coming. The financial jugglery of the last 12 years is coming home to roost.
    Also, why the hell are all these bastions of the free market the first to run to the government for bail outs. From banks to airlines, they privatise profits and socialise losses. All while being cheered on by the Reds

  12. The reality of the situation @christina potty mouth is wages increased substantially across the board after the merger was finalized. AA and to greater extent US were paid grossly under industry standards. He changed that and even said, It would not have been possible without the merger. What I do know is a Flight Attendant with 13 years or more flying the average scheduled hours each month makes more than $60k/yr with 18+ days off per month. How many jobs offer that? It’s also important to note that 50% or more of the flight attendant work group commutes to their base from a different home city which could be almost anywhere. How many jobs offer that.

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