An American Airlines Customer Manifesto and Banks Starting to Spend Too Much on Rewards Cards

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. off topic, but do you know how long it takes to get the Ritz Carlton 3 nights free awards to post to your account? I signed up through your link and spent $7k in the first few weeks. My statement closed a few days ago but have yet to see the certificates in my account. Thx

  2. I posted this as a comment to the manifesto’s blog, but it’s worth repeating here:
    All of these points are spot-on, but the most egregious is American “forgetting” how to update departure status.

    Since it is obvious AA’s management only cares about the bottom-line, the only way for them to get the message is reduced enrollment at Admirals Clubs. After all, why pay ~$500/yr for a membership if you’re forced to sit by the boarding gate anyway?

  3. I just spent $260 at Macy’s online on some things I needed to get & got a whopping 26 Plenti points – I don’t get how that math works – 1 point for every $10 spent??? 26 cents! Luckily, I also used eBates and some other coupons, but c’mon!

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