On June 7 passengers on board an American Airlines flight 2511 from Los Angeles to Charlotte got rowdy after a flight delay. Crew were initially kind and apologized. However one flight attendant summoned his inner Howard Beale from the film Network and decided he wasn’t going to take it any more.
A passenger recorded the announcement,
All we’ve done is [be] flight attendants the entire flight. We really did [experience] the delay just like you. We have not eaten also. We’ve been delayed here. We’ve catered to you the entire flight and we do it because we love this job.
But the fact that we get insulted and mistreated by passengers over things that we cannot control. It is disgusting. We’re just going to go to Charlotte because we do not want to escalate this, but shame on the passengers who have made this flight a living hell for the flight attendants.
Passengers – at least those who had remained civil throughout – applauded.
Bad behavior might have ended there – with the crowd on the crewmember’s side – but the flight eventually diverted to Raleigh due to weather in Charlotte and spent two hours on the ground there. Things became unruly again.
Unsurprisingly the flare up began with a conflict over masks. It’s one thing to wear a mask on a cross country flight. It’s another to wear it throughout an additional two hour ground delay and final takeoff and landing.
The flight attendant instructed the passenger who had taken off their mask to put it back on. It’s both the airline’s rule and a federal regulation. That led to a confrontation – nasty words from the passenger and a threat to go back to the gate and further delay reaching Charlotte by having the individual removed.
Part 2 @officialamericanairways on 6/7 LAX-NC diverted due to bad weather. 22 year old man calls attendant “Fat Gorilla” & Suck his 🍆 because of 😷