American Airlines Is Spending Millions To Add Minutes To Flights — Cutting Misconnects Is How It Saves Money

American Airlines is “padding” its Dallas – Fort Worth schedule, and across the rest of its system. They are making a “bold and unprecedented investment” in block time, which is the scheduled time from pushing back at the departure gate to arriving at the destination gate.

Most people hear that and think: So the airline is admitting it cannot run on time, and it is going to fix the statistics by making the schedule slower.

And that isn’t wrong exactly, although it can also be honest. “Here’s the amount of time it actually takes to get from one city to another, so we’re going to be transparent about this.”

And at a mega-hub like DFW, adding slack can be one of the few levers that actually reduces disruptions customers feel: missed connections, bags that do not make it, crews and airplanes out of position, and the domino effect that turns a minor delay into a ruined day. Although there are other levers, such as keeping crews together with planes throughout the day so that delays of one flight don’t cascade across multiple flights.

Here is the economics of why this move can pay for itself. And that’s even before the benefits of reliability can drive a revenue premium, with customers more willing to steer their business towards the airline that consistently gets them where they need to go on-time (and doesn’t disappoint them, causing them to book away in the future).

“Five Minutes Late” Is Not Linear At A Connecting Hub

At an airport dominated by local passengers, a short delay is mostly just a short delay. At a connecting hub, delays have cliffs.

Dallas – Fort Worth is a connecting machine. The airport says connecting passengers are about 60% of its passenger traffic.

American says that >more than 30% of its daily connecting customers and daily connecting checked bags flow through Dallas – Fort Worth.

In a banked hub, flights arrive in waves so people can connect to another wave of departures. If you miss the wave, the consequence is not “five more minutes.” It can be “two more hours,” or “the last flight is gone, see you tomorrow.”

Plus, if a flight is delayed leaving DFW, that’s a gate that doesn’t free up for an arrival. So it’s another delayed flight. And the pilot and crew of that plane may be dispersing, meaning still further delays and more passengers either running for connections (whether their bags make the next plane or not) or missing their flights entirely.

Schedule Padding Is Insurance

It’s not ‘juking the stats’ so they can say they run on-time. Some passengers investigate the on-time performance of flights when choosing what to book. Most do not. They aren’t doing this just to appear more on time.

• You pay a small, fairly predictable cost (extra minutes baked into the plan).
• You reduce the probability of high-cost events (missed connections, diversions, cancellations, bags that miss, aircraft and crew mis-positioning).

You do not need perfection for this to be worth it. You need a modest reduction in the probability of falling off the cliff.

How Much Do Delays Cost?

Airlines for America publishes an industry estimate of the direct operating cost of aircraft block time. For 2024, it puts the average at $100.76 per minute (crew, fuel, maintenance, ownership, and other direct costs).

If you add five minutes of scheduled time to a flight and that translates into real additional block minutes, you are talking roughly:

5 minutes × $100.76 = $504 per flight

That’s expensive for a low margin business, and a low margin airline in this low margin business – but so is the alternative.

American has more than 930 peak daily departing flights and about 100,000 peak daily passengers. If you added one minute of real block time across 930 departures, that is roughly:

930 × $100.76 ≈ $93,700 per day

That is the “sticker price” of one minute, if it is truly additional aircraft time. But not every extra minute is truly additional aircraft time. Some of it is absorbed as less frantic turns, fewer gate conflicts, and fewer cascading delays. The accounting cost varies with whether the added slack forces schedule changes that require more aircraft and crews, or whether it mostly converts unpredictable delay into planned breathing room.

What’s The Value Of A Minute To Customers?

There is empirical work that estimates how much consumers value on-time performance, suggesting passengers are willing to pay about $1.56 per minute to avoid arrival delay, and they estimate that a 10% reduction in arrival delay minutes increases variable profit by about 3.95% on average.

This paper is a decade old.  Inflation alone increases these numbers, travelers skew more premium, and the customers who value avoiding delays more are also more valuable customers. So this is incredibly conservative.  But it’s still illustrative, and a number we can anchor to.

You can do a simple scaling exercise using American’s own DFW numbers:

100,000 customers × $1.56 per minute = $156,000 of customer value per minute, if you can reduce realized arrival delay by one minute per customer.

That is bigger than the roughly $93,700 per day “industry cost” of one extra minute across 930 departures.

No airline captures all customer value directly. But at a fortress hub where the airline has a large share and sells a lot of connecting itineraries, it captures more than you might think through retention, pricing power, and fewer expensive service failures.

These numbers aren’t perfect, but the order of magnitude makes the strategy plausible. And another way of looking at it – American’s Chief Customer Officer Heather Garboden suggest that one point of net promoter score improvement yields $50 million to $100 million in revenue.

Mishandled Bags Are A Huge Expense

Mishandled bags are a large, recurring cost center. SITA (the company that provides the WorldTracer baggage tracing platform) says baggage mishandling costs airlines $5 billion annually, and it cites 33.4 million mishandled bags in 2024.

That implies a rough average cost of about:

$5,000,000,000 ÷ 33,400,000 ≈ $150 per mishandled bag

Now go back to that $504 “five minutes of padding” cost estimate. If a little slack prevents an average of four bags from missing per flight in the situations where the hub is breaking down, you are already at breakeven on a pure baggage-cost basis. And bags are highly correlated with connections. When the hub melts in weather, bags do too.

By the way this is another reason why American may have been mistaken in its unwillingness to match Delta’s investment in RFID tracking of bags. A decade ago Delta reported paying less than 10 cents per tag, compared to a traditional tag that costs around 3 cents.

However there’s capital investment, too, in the tracking that ran $50 million for the airline – amortized over 5 years that’s another 8.3 cents per bag, excluing maintenance and software. My instinct was to say it costs 25 cents per bag, but it’s probably far less than that.

Preventing Long Tail Events Drives Decision-Making

Most of the time, schedule slack just reduces the frequency of small failures. The real payoff is in preventing rare, very expensive outcomes.

Eurocontrol’s “Standard Inputs” (a set of reference values used in aviation economic analysis) gives a sense of the scale:

• A mid-haul narrow-body diversion has an average cost on the order of €55,000 ($64,750).
• A day-of-operation cancellation for a 120-seat narrow-body network carrier is around €16,640 ($19,600).

U.S. airlines aren’t going to have exactly the same unit economics as European values. Just take away that diversions and cancellations are tens of thousands of dollars per event, and they spike precisely when hubs are stressed.

If modest slack reduces the chance of a handful of these events during bad weather recovery, it can justify a lot of “wasted” minutes the rest of the time. And DFW is nicknamed ‘Doesn’t Function Wet’ for a reason. Bad weather brings down this hub.

When Does Padding Pay For Itself At DFW?

It pays when it prevents cascading misses across flight banks often enough that the avoided costs exceed the planned cost.

You can think about it in three buckets:

1. Connection reliability. A small reduction in late arrivals can prevent a disproportionate number of missed connections, because missed connections cascade at a banked hub.
2. Baggage integrity. Bags behave like connecting passengers, except with tighter sorting windows.
3. Network stability. The value is preventing aircraft and crews from getting out of sequence, which creates more delay later.

American is pairing this with a broader de-peaking move at Dallas–Fort Worth (moving from nine banks to thirteen banks) that should reduce the size of the worst peaks. If you lower peak stress, each minute of slack buys more resilience.

A megahub with significant thunderstorm exposure like DFW needs ot be optimized for recovering on a bad day, not for a perfect day.

It’s going to mean some longer connections, and that’ll appeal less to some customers searching for flights, so there could be a revenue hit too. But a more reliable airline should generate a reliability premium in revenue as well if they’re successful.

Plus it means more need for club lounge investment, because more customers will value the club – but that, too, turns into ancillary revenue opportunity and most importantly helps feed the premium co-brand credit card.