American Airlines is looking to reduce the cost of delivering checked checked bags – and as a result
they are “in the process of reviewing” their policy of standby free of charge (or for a fee) for elite customers who have checked bags.
The benefit is still in place but they are asking agents to “do all possible to avoid delivery costs” by:
- re-rerouting bags onto the flights the customer is actually taking [good, but difficult to do though many foreign carriers do this well] and
- telling customers to pick up their bags at their destination even if the bag is arriving on a flight later than they do.
update on same-day standby w/ checked bags: pic.twitter.com/m5RS4spENl
— JonNYC (@xJonNYC) October 25, 2019
One of the reasons I prefer carry on over checking bags is because of the increased flexibility it provides in changing flights during irregular operations. Even if an airline is flexible in making changes I assume they won’t get me my bags. I didn’t realize American was providing bag delivery to customers standing by for an earlier flight after checking bags. I frankly assumed customers would be on the hook for going back to get their bags.