My favorite way to travel is with just my laptop bag. I can do that on an overnight trip. I don’t have to waste time at baggage claim after my flight, and I don’t need to fight for overhead bin space. I can get to the airport later, stay in the club working longer, and just not waste time.
I never want to be the first to board. I’d rather be last. But if I’m last I may not have overhead bin space. I might be forced to gate check my bag and then who knows what will happen.
Larger overhead bins help, but many passengers don’t know how to store bags in them properly and don’t wind up maximizing the number of bags that can be carried on a plane. And gate agents – fearful of delaying flights when bins fill up – often make customers check bags too early, when there’s still plenty of space. The search for bin space, and the battle over what can go on board, is one of the many small inconvenience points in air travel. For me it’s one of the bigger annoyances.
On Sunday aa passenger in Dallas had their bag taken at the gate. The gate agent reportedly “tag[ged] them without asking final destination,” didn’t give customer a claim tag and told them to “them to look for it at [their] connecting airport NOT final destination.” They thought they’d never see their bag again.
The flight’s captain, though, wasn’t having any of this.
(Vont) Captain kept his word, got the bag and I can’t be thankful enough…. pic.twitter.com/bB3KmB1wcL
— Uncle Bubbles (@MrApprover) June 7, 2022
The gate agent was more concerned with rushing everyone on board for an exact on-time departure – she’d probably have been yelled at if the plane pushed back one minute late – and didn’t take the time to reassure a customer that they’d get their bag back – to walk them through how it was being handled properly, and what to expect. The pilot, though, went the extra mile in service and earned the customer’s appreciation and loyalty.