Want to change your flight, change your seat, or try to score an upgrade? You won’t be able to use an American Airlines gate-side kiosk to do it anymore starting April 1.
American is permanently de-commissioning its gate-side kiosks on April Fools’ Day. They explain their reasons in an internal memo reviewed by View From The Wing,
- The SS60s no longer support updated software applications.
- They are no longer Payment Card Industry (PCI) compliant.
- They were not widely used for ancillary or IROPs options.
The machines will be physically turned off and paper inside will be removed and then recycled. Signage about the kiosks will come down. They’ll still remain in gate areas for awhile, “dark..until they can be physically removed.”
The airline reminds employees to “encourage customers to download the AA app prior to travel.” Without the app, customers will no longer have gate-side kiosks as an option to avoid finding a helpful employee.
[…] Airlines shut down the self-serve kiosks they had near gates during the pandemic. They were old machines and the airline didn’t want to invest in updates […]