I like doing customer service with credit card companies online, in writing. I don’t like calling.
- I don’t really like the phone anyway, it’s more of an intrusion.
- I prefer to compose my thoughts clearly and crisply, and not have to wait in real-time for the company to respond, to transfer me around, to re-explain things.
- I like a written record of the company’s response. That way if they don’t deliver, I can refer them back to their commitment. They get to record phone calls, it’s not nearly as convenient for me to do so.
Unfortunately American Express has gotten rid of their online email customer support leaving chat as the online option.
The online ‘secure message center’ – where you log into your account and send an electronic message – is gone.
This isn’t annoying at the level of a financial review but it’s still an inconvenience.
You can still leave a message ‘for one of our chat representatives’ and get a response, though. You’re limited to 400 characters in your message.
Please feel free to Leave a Message for one of our Chat representatives and we will respond in 24-48 hours in your Notification Center.
The ‘Notification Center’ is where you get messages from American Express, but it’s not the ’email box’ they used to have.
Chase has a really good secure message center in my experience. Citibank has one – but I’ve had less good results with theirs, I once tried to cancel an authorized user account online (the message was VERY CLEAR) and they simply closed down the entire account. That was easily rectified. Frequently Citi’s written online correspondence folks just tell me to call, too, which is unhelpful.
I don’t like the phone, I prefer a written record, so I tried the approach of leaving a chat message and getting a response later. Disappointing. (I’ve removed the specifics of what I was asking American Express to take care of, it’s beside the point for this exercise.)
Thank you for taking the time out to contact us.
We would definitely be able to […] So, over the email. we would not be able to […] unfortunately.
Please be rest assured as American Express is always here to back you up..
I would suggest you to please chat back with us or give us a call and have your card handy… If she is chats with us or calls us.. she would have to have her card with her handy.
She/You can even go online and… It’s very simple and easy. However, needs to keep the respective card handy.
Here’s the link..
…American express does anything and everything for the convenience of our valuable card members!
We certainly value your card membership!