American Airlines CEO Don Carty used to record a message that employees would call in to hear by dialing 1-800-AA-CARTY.
Now that Gerald Arpey is CEO, that practice may be a thing of the past. In part because employees get a daily email, and in part because 1-800-AA-ARPEY reaches a phone sex line.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
