American Airlines Senior Vice President of Operations David Seymour shared with employees that the airline best several operational goals in January: exact on-time departures; on-time arrivals; turning planes within the allotted time; as well as completion factor and controllable completion factor. This comes after improved performance in December.
Adding some color to the airline’s better performance, he noted records they set within the airline for not cancelling flights:
In fact, on Jan. 29, we achieved our very first systemwide Perfect Completion Factor day with zero cancellation for both the mainline and regional operations. Thanks to all of our 130,000 team members, we had eight days last month without a single mainline cancellation (matching our previous record set in December 2019) and five days without a single regional cancellation (a new record for our regional operation).
While Delta has gone 100 days without a mainline cancellation, 8 days is an American record.
By beating the airline’s internal goals for “D0” or exact on-time departures, employees will get at least a $50 bonus under American’s ‘Grand Slam’ bonus program. American employees can earn up to $200 a month based on the airline’s operational performance when the airline beats Delta, United, and Southwest for the month:
- $50 for being number one in exact on-time departures (D0) for combined mainline and regional
- $50 for being number one in one-time arrivals (A-14) for combined mainline and regional
- $50 for having the fewest mishandled mainline bags
- $50 for being number one in customer satisfaction
If they don’t hit any of these – and most months they won’t beat all of their competitors on operational metrics – they can still receive $50 if they beat the airline’s D0 goals:
Jan. — 68.3%
Feb. — 67.3%
Mar. — 67.0%
April — 67.0%
May — 62.4%
June — 59.0%
July — 60.7%
Aug. — 62.5%
Sept. — 72.5%
Oct. — 68.2%
Nov. — 69.9%
Dec. — 66.2%
American’s operation isn’t at the top of the pack by any means, but it’s much better and more reliable than it was for most of 2019. They have (a very expensive) tentative agreement with mechanics but still have to negotiate with flight attendants and pilots. Hopefully we won’t see a repeat of what customers went through last summer.