American’s Twitter Humor Amidst a Rough Day for Irregular Operations Due to Hurricane Isaac

Today’s been a rough day for United. Not only are flights being cancelled all over the place, but their computers went down. And took down too.

When United is hand writing boarding passes things have really hit a wall.

Leave it, then, to Fake Jeff Smisek on Twitter to pile on.

Under the circumstances, @AmericanAir which will reply to most anyone who tweets at them, was gracious in response.

And the conversation — as well as United’s IT meltdown — was then more or less wrapped up.

(@DeltaAssist and @SouthwestAir did not reply to FakeJeffSmisek’s tweets.)

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. I was listening to Live ATC SFO departures and heard the SFO/HKG flight just departing (several hours late). That’s not even hurricane related.

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