Hilton’s CEO, who didn’t tip housekeeping before the pandemic, doesn’t want to bring housekeeping back to hotels as a cost-cutting measure. Marriott’s CEO wants the same thing and thinks guests should be sympathetic enough to the various REITs that own hotel properties that they’ll be willing to pay more and get less.
What’s the difference, then, between a hotel room and an Airbnb if the hotel doesn’t come with service? Or maybe hotels become more like timeshare properties?
Tiemshares generally don’t offer daily housekeeping to fractional owners, although many have historically offered the service to transient rental guests. They may offer housekeeping at a charge to owners.
Nevada requires offering daily housekeeping, and Hilton timeshares charge rental guests for it who want it – about $40 a day.
Is this the future of Hilton hotels, where all hotels offer housekeeping on demand? Hilton’s CEO suggests full service properties will still offer housekeeping, you have to ask, and they have to have the housekeepers available when you do. But perhaps the natural evolution here is that you request it and have to pay extra for it because that way guests will make a conscious choice about their decision, and isn’t forgoing housekeeping the ‘green choice’ (cough) anyway? That’s just an environmental ethic where we all bear the cost of our carbon footprint.
One hotel CEO wants guests to tip more so he doesn’t have to increase wages. But if a daily housekeeping fee were in effect – $40 a day! – that’d be better than tipping, even.