About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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6 Controversial Things I Believe About The Boeing 737 MAX

airplane flying
Dec 22 2019

Many readers believe that the Boeing 737 MAX should never fly again. I disagree. I believe that while there were design flaws, those have been addressed, and regulators are inherently conservative and so it’s likely taking longer than it should to allow the plane to operate commercial flights. I will fly the aircraft again, and you will probably will too.

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Alaska Airlines Apologizes. And I Like It.

alaska airlines plane
Dec 22 2019

Alaska Airlines had twice the usual number of baggage handlers call in sick since Friday morning, though the airline says this is not part of a coordinated job action. As a result many bags didn’t make it to their destination. That’s frustrating for customers, of course.

What’s notable to me, though, is the Alaska Airlines apology. There’s nothing mealy mouthed about it. There’s no hedging. It’s not offered in the third person.

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Alitalia Is Losing 2 Million Euros A Day

alitalia plane
Dec 21 2019

SkyTeam member and Delta partner Alitalia has been a basket case for years. It’s poorly run, and indeed has largely been run for the benefit of its unions with the help of the Italian government.

One financial backer after another has lost their investment. The government is anxious to find its next victim to take over Alitalia. Who will take the bait?

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