Apr
01
2020
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Wait, Why Is Priority Pass Adding Airport Restaurants… Now?
About Gary Leff
Marriott Extends Flexible Cancellation To June 30
Apr
01
2020
Marriott has updated its coronavirus policy, granting flexibility on cancellations through June 30th as well, though with no new information on what to expect from the Bonvoy program.
There’s a bunch of fine print to this. They’re warning that refunds may take 90 days; Design Hotels and Homes & Villas by Marriott are excluded; and this doesn’t apply to group boookings.
What Should Loyalty Programs Do While People Aren’t Traveling?
Apr
01
2020
Loyalty programs need to stay relevant. When people aren’t traveling, they aren’t engaging with the brand. Expect co-brand credit card applications to fall. There will be fewer new customers, and perhaps even more people than usual will cancel cards when annual fees come do. Both the number of active members of a program will drop and the size of the credit card portfolio will decline as well. The volume of card spend is likely to fall in recession.
Yet loyalty programs are key to a travel brand’s resurgence. What should they be doing?
Every Delta Flight Will Get A New Standard Of Cleaning
Apr
01
2020
For years airlines have cleaned planes less than you probably think. Between flights it’s usually been just a quick clean between flights, picking up the most obvious trash but not even getting everything out of seat back pockets. First flight of the day has been the cleanest – less pressure to get cleaners on and off quickly so that planes don’t sit much between flights.
When times have been tough cleaning is an area that airlines cut back. Coming out of bankruptcy Delta wasn’t deep cleaning planes more often than every 12 to 18 months. Now that times are tough airlines will have to invest more in cleaning.
United COVID-19 Positive Manager Blasts Executives Pressuring Workers To Come To The Office
Mar
31
2020
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Elizabeth Warren And Bernie Sanders Demand Airline Ticket Refunds
Mar
31
2020
Democratic Senator Elizabeth Warren and several Senate colleagues including Bernie Sanders, Kamala Harris, and 6 others, announced a letter to the CEOs of major U.S. airlines demanding “every company to issue full cash refunds to all customers who cancel their flights during the COVID-19 crisis.”
They don’t just want refunds for passengers whose flights are cancelled, they want refunds for everyone. But they’re a little late, grandstanding after they’ve given up any leverage by voting for the $58 billion airline bailout.
FAA Proposes New Rules To Allow Supersonic Flights, Fly To London in 3 Hours and Tokyo in 5
Mar
31
2020
The FAA took a new step to change the rules around supersonic travel. That should remove a huge hurdle to flying to London in 3 hours and to Tokyo in 5 hours.
American Airlines Will Fly Even Less In May, Considers Retiring Another Arcraft Type
Mar
31
2020
American Airlines thinks their May schedule – targeted at 20% of its normal domestic flying and 10% of international – will be closer to demand. That’s what airline President Robert Isom told flight attendants in an online question and answer session on Friday.
With less flying they’re looking at retiring not just Embraer E-190s, Boeing 757s and 767s, but also Airbus A330-300s. Currently 135 of the airline’s 150 widebody jets are parked. Yet they’re still planning to take delivery of new 737 MAX and 787 aircraft this year.
Will American Airlines Furlough Employees Once The Bailout Money Runs Out?
Mar
31
2020
The $58 billion airline smash and grab bailout comes with several restrictions, including maintaining service to cities that already have flights and no employee furloughs through September 30.
In an employee ‘crew news’ session on Friday, airline President Robert Isom told flight attendants that once government restrictions on furloughs lift after September there are a number of things that will help to shrink employee numbers before getting to furloughs. Pilots, though, he was willing to tell that furloughs aren’t in the card.
Marriott Data Breached Again: Personal Information From Over 5 Million More Accounts Compromised
Mar
31
2020
After disclosing one of the biggest data breaches in history at the end of 2018, Marriott is sharing another data breach – as if just to show that bad publicity, degraded customer trust, and massive fines alone can’t put Marriott and Bonvoy on the straight and narrow
