About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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We Spent Billions Making Airports Nicer — To Help Travelers Endure Wasting $100 Billion A Year In Lost Time

Oct 21 2025

We’ve built gleaming terminals with art installations, waterfalls, and luxury shopping. But the core function of air travel—getting people where they need to go quickly—has collapsed. Security lines, early arrivals, and sprawling concourses now waste roughly $100 billion a year of travelers’ time. The beauty just makes the waiting prettier. Airports have mistaken comfort for purpose.

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