About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Chase Points Transfers are Earning IHG Rewards Club Status

hotel room
Jul 18 2019

I wouldn’t go transferring over 75,000 points to earn IHG’s top Spire Elite status, since the opportunity cost of those points is quite high. It could make sense to top off an account that has already earned quite a few points in order to get there. And you could use IHG’s status to status match to another hotel chain though bear in mind that Hyatt doesn’t currently match this way.

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United, American and Delta CEOs are Meeting With President Trump This Afternoon to Pick Your Pockets

man speaking on microphone
Jul 18 2019

Impossible to Parody. The CEOs of United, Delta, and American are meeting with President Trump this afternoon to promote protectionism and argue that the U.S. should abrogate its treaty obligations with the U.A.E. and Qatar because those smaller airlines receive subsidies from their home countries — an argument the carriers have spent the past four years making without credibility or success.

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American Airlines Flight Attendant Threatens to Make Life Difficult for Asian Woman Returning to the U.S.

passport getting stamped
Jul 17 2019

According to the passenger the family was filming the flight attendant because they found her rude on the plane.

Apparently the mother in the family had fallen ill and sought direction on “properly dispos[ing] of her throw up” and the family claims that the flight attendant responded “oh please I’ve been dealing with you people for 30 years.” They also claim the flight attendant followed up on her threat with customs staff.

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United Airlines Planning to Offer Free WiFi

united-plane
Jul 17 2019

Free internet underscores that the economics of bundling are when a the marginal cost of providing a product to an additional customer is near-zero, it makes more sense to charge for it as a package rather than separately. That’s how cable companies maximize revenue.

The mantra of ‘unbundling’ which has been accepted as gospel in the airline industry for the past decade doesn’t always make sense.

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How Does the Average Passenger Even Make it to Their Destination (At Least Without Strangling Someone)?

Jul 17 2019

There’s a viral essay circulating, “Dear American Airlines, I Hate You With My Whole Heart”. It’s not really about American Airlines, but what it’s like to deal with how complex airlines have made buying air travel for the once a year flyer. Read that way it’s one of the most important things airline executives can read this year, because profiting primarily by not delivering travel for customer money isn’t going to be a great strategy in the long run.

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The Actual Order a Judge Signed Against American Airlines Mechanics is Shocking in One Specific Way

american-airlines-plane
Jul 17 2019

It’s a minor point in the ongoing saga between American Airlines and its mechanics, but just how one-sided does the judge in the case between American and its mechanics think the argument is over a work slowdown? How convinced is he by the evidence American Airlines put on? The judge signed the exact draft order that American Airlines wrote for him telling mechanics to get back to work.

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