A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Virgin Atlantic unveiled their new business class seat today. It’s an improvement against the current seat. Every seat is angled towards the window, has power, and the center seats in the 1-2-1 configuration have privacy screens. All seats are fully flat with direct aisle access.
It’s an attractive cabin scheme but there’s nothing revolutionary about the seat, in fact my first thought was the goal must be to avoid being better than the new Delta 767 seat that will fly to London.
For years Amtrak has made changes with no notice to its loyalty program. Even multiple times in a matter of days. A practice they’ve engaged in many times, and been called out in the Wall Street Journal for. (Amtrak even eliminated their satisfaction guarantee because too many customers were dissatisfied.)
Now that former Delta CEO Richard Anderson is in charge at Amtrak I haven’t expected anything different. So I’m not really disappointed and certainly not surprised to learn that Amtrak has imposed new expiration rules on the program without notice and without even telling members.
Naturally if passengers think they’re flying on a 737 MAX, that’s going to raise concerns. And plenty of passengers apparently think that’s just what’s happening — even though of course it isn’t. Instead they’re being freaked out by the seat back safety card on Southwest Airlines.
When you want to book a one way award using United miles from the US to anywhere in the world (including just domestic), grab a second one way award in another region for some time in the future and just add a United domestic flight at the end for around 5000 miles.
I still think the elimination of award charts is awful, but there are still ways to get outsized value using United miles both because partner awards are still pricing based on (effectively hidden) charts and because United will allow you to book those at a discount based on their new lower-priced domestic awards.
A month ago I wrote that American would be introducing ‘seat coupons’. Presumably this means that non-elites may be able to earn preferred seat assignments on American Airlines.
Apparently the functionality is now live.
Airlines have historically been able to offer outsized value to consumers through their frequent flyer programs. Instead of merely offering a rebate on spending, where points are a modest currency that can be used to buy tickets at retail.
A problem arises, however, when there just aren’t many unsold seats. With airline consolidation and capacity discipline, load factors are at historic highs.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
An American Airlines flight attendant shares her Phoenix – Dallas story. The airline’s CEO Doug Parker was on the flight. She was serving predeparture beverages – sparkling water, gin and tonics – when her drink tray went flying.
However she had “a tray of about 8 drinks on it” when a passenger right in front of her “stops in the aisle and backs up,” they “hit[..] the tray and the drinks go flying.” And they went all over… CEO Doug Parker!
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
