About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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ANA Introducing New First Class Suites With Doors

airline food
Nov 27 2018

Star Alliance carrier ANA is introducing Airbus A380 service between Tokyo and Honolulu. They didn’t really want A380s, but it’s how they got Airbus’ support as a creditor to take over bankrupt Skymark. This new Hawaii service will launch May 24.

We’ve now learned more about the inflight product as well including details of unique business class, coach (“joined to create a lie flat bed”) and first class.

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PointBreaks: Discounted Hotel Awards From 5000 Points Per Night are Live

InterContinental Phu Quoc Long Beach Resort
Nov 26 2018

IHG Rewards Club PointBreaks are live. These are hotels they’re offering discounted redemption prices for.

There are 13 hotels available for just 5000 points apiece. There are 39 hotels in the U.S. alone at the 10,000 point level. Doubling the redemption price clearly opens up more availability, though it’s sad how few properties are now offered for 5000 points when all PointBreaks used to be that lower price. Four Intercontinental properties are available though.

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Flight Attendant Refuses Passenger Water, Gives Him Ice and Says “Wait For It to Melt”

cup with ice in it
Nov 25 2018

United Airlines President Scott Kirby tried several passenger-unfriendly innovations when he was President at US Airways that he ultimately had to roll back like elimination of free water in coach and elimination of elite bonus miles for flights.

There are airlines that managed to successfully move to a policy of charging for water. They don’t charge for lavatory use, is water a similar basic necessity that airlines should provide for free?

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What Do You Do When Inflight Internet Doesn’t Work?

united
Nov 25 2018

I’ve been on flights where an announcement was made at the start of flight that the internet didn’t work — only to find that it worked just fine. That worked out great, not only was there internet but no one else was trying to use it so I had plenty of bandwidth.

I’ve also been on plenty of flights where internet doesn’t work and the crew was aware of this from the prior flight but didn’t say anything until we were up in the air. That’s frustrating because I’d have treated the half hour I was on the plane (on the ground, still with connectivity) differently.

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