American Airlines has shared with employees that there are two key drivers of premium customer satisfaction: serving a predeparture beverage and addressing a passenger by name.
American’s Executive Vice President of People, Communications, and Public Affairs flew United in first class. And she wrote a trip report on twitter…
The Citi Prestige Card is retooling, with various changes rolling out over the coming 10 months. The changes will make this a very good card for spending, not such a good card for benefits, which is the opposite of how I used to view the product when it came with American Airlines lounge access and Priority Pass along with free rounds of golf and unlimited 4th night free on hotel stays.
A 31-year-old man became violent on a Korean Air flight from Los Angeles to Seoul on Wednesday.
After “using abusive language,” making threats and becoming violent he he threw his tablet device at the window by his seat.
Passengers want to accompany friends and family to the gate. Airports want more people shopping and dining, they earn a percentage of the revenue at all the merchants at the airport. And by the way airlines usually share in this revenue, too.
The TSA wants to limit the number of people going through security. They also want to limit the bags they have to screen at the checkpoint.
As of today a second major US airport will allow passengers to clear security without a same day boarding pass.
A loyalty program promises benefits in the future for your business today. It’s fundamentally based on trust. So one of the things I hate the most, even more than changes without notice, is changes that the program doesn’t even tell you about.
Marriott has just made changes to Platinum breakfast, participating properties, and earning points on spending at hotels when not a registered guest.
A week after the tragic crash of Lion Air flight JT610 on October 29 another Lion Air Boeing 737 has had an incident this time crashing into a pole while taxiing out to the runway for takeoff from Bengkulu to Jakarta.
I first wrote about Tom Stuker in 2009, and then again in 2011 when he crossed 10 million miles flown on United.
In 2009 he was flying 700,000 miles per year. By 2016 he had doubled that pace. And he’s only sped up.
I often say that you do not want to board first. You want to board ‘not last’ so that the plane hasn’t run out of overhead bin space by the time you get on. Boarding early is about one thing only: not having to gate check your carry on bag.
That’s why I absolutely love a quick overnight, and on a two night trip sometimes stretch myself to travel with just my laptop bag, so that I don’t need overhead bin space. I can show up at the airpprt later. I can work productively in the lounge. And I don’t have to rush boarding. As someone that values every 5 minutes in my day (I really do keep myself that busy), this matters to me.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
American AAdvantage has launched a promotion through end of year with the opportunity to earn 50,000 AAdvantage miles. And frankly it’s complicated.
I’ll probably earn 2000 miles but anyone buying miles with the current offer at under 2 cents a mile can earn a lot more.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
