About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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The Business Model of US Airlines is Broken

Aug 22 2017

The business model of US airlines is broken. That may sound strange since US airlines made nearly $8 billion in the first half of 2017. But they’re stagnating. They aren’t earning their profit by innovating or delivering more value to customers. And profits are down substantially from two years ago.

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air berlin’s Entire 60 Person E-Commerce Team Has Set Up a Website Looking for Work

Aug 22 2017

A week ago air berlin filed for Germany’s version of bankruptcy. The carrier has been in trouble for some time, has lost billions of dollars, and their patron Etihad has turned off the spigot.

Germany itself stepped in with a loan guarantee to keep the airline afloat while they figure out options. Most likely that involves selling off pieces of the airline, rather than finding an investor for the whole oneworld airline. Now things are getting really bad.

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American’s First Airbus A330 To Get Premium Economy Has Gone For Retrofit

airplane seats
Aug 22 2017

American Airlines became the first US airline with an international premium economy product last October when it brought its first Boeing 787-9 into the fleet.

American has beaten their September-projected start for beginning the Airbus A330 project, with the first one — tail number N279AY — having been flown from Philadelphia to Paine Field today.

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Everything You Ever Wanted to Know About the Status Of American Airlines Boeing 777-200s

airline cabin
Aug 22 2017

I absolutely love the introduction of premium economy as a product. Eventually I expect it not to be great for upgrades (that in the future upgrades will be from coach to premium economy, and not to business class). And I absolutely love American’s direct aisle access seats, especially the new Super Diamond seats which are the best seats I’ve flown in business class.

The Boeing 777-200s are interesting because they run the gamut and tell a story of the evolution of American’s thinking over the past half dozen years.

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Sydney Airport Plotters Tried to Hide Bomb Inside a Barbie

Aug 22 2017

We now know a lot more about the airline bomb plot that was foiled in Sydney. The plan was to blow up an Etihad Sydney – Abu Dhabi flight. As usual much of the initial reporting was wrong.

The story at the beginning was that the bomb was hidden inside a meat grinder in a passenger’s luggage, but as luck would have it the bag was too heavy and didn’t get checked. Now that story has changed, and the bomb was supposedly hidden inside a large barbie doll.

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