Hyatt has launched their new mobile app for both Apple and Android devices and to encourage you to use it they’re offering 500 bonus points per stay booked and completed between August 1 and September 30 through the app.
- All Hyatt brands along with MGM and Small Luxury Hotels stays are eligible
- Award nights count, so this is effectively a 500 point discount per award redemption during the promotion period
- The bonus may take 3-4 weeks to post after each stay
This means I need to cancel and rebook my next two months’ of stays, provided of course that hotel rates haven’t gone up since I made my reservations.
The new mobile app includes several features that are only available at some hotels:
- Stream personal content to your in-room TV through Chromecast
- Mobile room key
- Hotel chat feature to make real-time requests
In addition it offers the ability to “[r]equest items directly to guestrooms” and “[a]ccess the schedule of meetings and events happening at the hotel during the member’s stay.”
I rarely use the Hyatt app today. I always have my laptop with me, and use it for bookings that I don’t need to work with my concierge for [such as combining multiple rates in a single reservation, confirming upgrades].
I’m more likely to watch content on my laptop as well rather than streaming it to the TV in the room. That’ll be more useful, I suppose, for families traveling together on a leisure trip than for business travelers (unless they prefer the TV experience for watching you-know-what).
Mobile room key is great for late arrivals on short stays when the feature works. I look forward, though, to trying out the interactive hotel chat feature — whether this is useful depends on the execution at the property level.
When I first stayed at the Andaz Fifth Avenue they offered a service like this by text. I found they were sometimes responsive, sometimes not. Then they stopped promotion it. The Andaz Papagayo encouraged interacting with them via WhatsApp. I’ll be surprised and impressed if Hyatt manages to develop a consistently responsive, helpful in-app request feature. If they do, they’ll have finally made the app a useful integration into my stays.