Bed bug lawsuits against hotels can be lucrative, and of course shocking photos can be persuasive to juries. Perhaps lifting liability limits for airlines would improve airline avoidance procedures.
I’ve shared with you what’s in my wallet and why.
This is your opportunity to take shots at my strategy, or to offer your own an explain why it makes sense for you. What cards are you using for the most spend?
When Austin tried to impose its own regulations on Uber, they learned that they were too small a market to matter. California and New York may be able to influence a company’s behavior, but Austin cannot. As regulation is increasingly global, the most important markets set the rules.
China is the next big thing. That was true 15 years ago, and it will be true 15 years from now. But for companies making a big bet in the country, Beijing is able to exercise global sway.
American’s CEO Doug Parker says he thought the airline “could live with” not offering seat power on their legacy US Airways aircraft, and that he’s never flown the new Boeing 737 MAX — which reduces seat pitch for customers and shrinks the lavatories.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
IHG Rewards Club has issued an update to its terms and conditions. And there’s only one change, repeated a few times in a few different ways. They want to make very sure you know that Taiwan is part of ‘Greater China’.
China’s civil aviation authority demanded a public apology from Delta and changes to its website for listing Tibet and Taiwan as countries.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Southwest Airlines is customer-friendly in many ways, from no change fees to not hitting customers with checked bag fees. Their employees are friendly and actually seem to like their jobs.
There’s really just one part of the company that seems to hate people, and that’s legal. They’ve been more aggressive than most airlines in going after websites that pull data from Southwest.com and make it more useful to customers.
In September 2014 American and legacy US Airways harmonized their catering — and the results were not good. American took the overwhelming feedback of customers — and from embarrassed crew — to heart and introduced better meals in August 2015.
American ostensibly introduces all new meal service each year. We got a new set of meals in November 2016, and last month they began to rotate new dishes in as they overhaul the domestic first class menu.
Since the federal government took over airport security they’ve consistently missed 90% or more of the dangerous items going through checkpoints, but we’ve learned that two inch plastic guns that come attached to stuffed animals might be used to take down planes.
Apparently though you can’t even make a gun with your fingers.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
