About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Blind Man Kicked Off Frontier Airlines Flight Because He’d Be a ‘Liability’ in an Emergency

frontier plane docked
Jun 02 2017

Frontier Airlines, remade in the image of Spirit, has its share of bizarre policies and even stranger passengers.

A monkey got loose on a flight to Las Vegas. A woman kicked at the cockpit of her flight and stripped naked.

But what Frontier Airlines really cannot abide, it seems, it a passenger who is blind. At least if Kliphton Miller’s experience is any indication.

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airberlin Devaluing Miles September 1, Since Everything Else About Them is Falling Apart Anyway

Jun 02 2017

oneworld member airberlin’s topbonus frequent flyer program is not primarily a loyalty program. It’s a financing mechanism and backdoor way to control the airline itself.

In 2012 the topbonus program was spun off as a separate entity with 70% sold to Etihad for about a quarter of a billion dollars. Etihad overpaid. On purpose.

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Starwood App Gets Mobile Check-in, New Features, and Systemwide Rollout By End of 2017

Jun 01 2017

Starwood’s app now features mobile check-in at 22 properties which do not offer ‘keyless’ functionality, and they plan to expand this systemwide by the end of the year, and they have additional features planned for 2018.

While bringing this feature to Starwood properties is part of the integration work between Marriott and Starwood, continued development of the Starwood app including plans for new features next year, underscores the long timeline required to bring Starwood and Marriott together as a single brand and into a single loyalty program.

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