About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

More articles by Gary Leff »

Is TSA Refusing to Let Those With PreCheck Opt Out of Naked Imaging When Selected for Additional Screening?

by Gary Leff

Dec 29 2015

A week ago I reported that the TSA is taking away your right to opt out of naked imaging screening.

If you alarm inside the ‘advanced imaging’ device you get a thorough pat down. If you opt out, you go directly to that pat down. How requiring the imaging before the pat down is supposed to improve security (when TSA misses most things going through the checkpoint and the scanners are easy to foil by anyone trying anyway) makes no sense at all.

There’s been some speculation that –TSA only plans to deny opt outs to those on watch lists. But either by policy or practice, a reader reports a different experience.

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The Only Thing Consistent About Travel Loyalty Programs is Complexity. Here’s Why.

by Gary Leff

Dec 28 2015

There are no hard and fast rules, only tendencies. And the tendency to devalue – which isn’t universal – is consistent with the trend towards rewarding less across the board, tying rewards to spending (while rewarding even high spend less), and then making tweaks to the less rewarding model as business needs dictate.

Business decisions made in isolation compound over time taking what was once a simple program and making it complex. Multiply that out over tens of millions of members that a given program is trying to serve and tweaks along the way get made which only add to the complexity.

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Help Me Try Something New, What Luggage Should I Buy?

by Gary Leff

Dec 27 2015

For the longest time I was a ‘whatever bag I can buy for $35’ guy. But I travel enough that a quality bag isn’t really that expensive — it’s one thing to spend a few hundred dollars on a bag that you’ll use once or twice a year, but on a per-trip basis the extra cost for a quality bag isn’t all that much when you’re using it every week.

I’ve been using my 19-inch Briggs & Riley Baseline for several years. It’s the old two wheel kind, and I’ve finally been converted to preferring four wheels….

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