Every industry conference I attend features a discussion of millennials. Loyalty programs are trying to figure out how to appeal to this generation. Their fears are being stoked by consultants selling an array of ‘solutions’.
Consultants are telling loyalty programs that millennials are short term in nature. And they want experiences over things. But the solutions they’re selling are counterproductive.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Frontier Airlines, remade in the image of Spirit, has its share of bizarre policies and even stranger passengers.
A monkey got loose on a flight to Las Vegas. A woman kicked at the cockpit of her flight and stripped naked.
But what Frontier Airlines really cannot abide, it seems, it a passenger who is blind. At least if Kliphton Miller’s experience is any indication.
Marriott Rewards will give you 1000 miles just for joining in your choice of airline frequent flyer program and then double miles in that program for Marriott stays through August 31 (up to 35,000 miles).
You can choose from 7 airline mileage programs to earn with.
Last month United Airlines President Scott Kirby told financial analysts that co-brand credit card signups were lagging and they were going to change their marketing strategy as a result.
Kirby relayed that United didn’t pitch credit cards onboard because Chase wasn’t paying extra to market in that channel.
Starwood’s new promotion is supposed to offer triple points on weekends and double points on weekdays for stays 2 nights and longer between May 27 and September 4.
However I registered for the offer and this came up as a pop up confirming my registration:
oneworld member airberlin’s topbonus frequent flyer program is not primarily a loyalty program. It’s a financing mechanism and backdoor way to control the airline itself.
In 2012 the topbonus program was spun off as a separate entity with 70% sold to Etihad for about a quarter of a billion dollars. Etihad overpaid. On purpose.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
It wouldn’t surprise me if the passenger used “lewd language” as American apparently claimed —
after failing to receive assistance boarding or to obtain water from a flight attendant — but it’s unlikely that a passenger without feet was a significant threat to the safety of the aircraft.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
